Required Technical Support Specialist- Student.
DESCRIPTION:
Member of the Technical Support Team and part of Operations, the Technical Support Specialist is required to facilitate and manage technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting.
Working in a 24/7 support hours' shifts.
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems.
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers /employees can try to fix problems themselves.
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product.
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations.
Part and full-time/ weekends position available.
Requirements:
Up-to-date technical knowledge such as SQL, Python, JavaScript, etc.
Excellent written and spoken English.
Extensive familiarity with Office tools.
Willing to work a minimum of 3 shifts per week, including night shifts.
Previous experience in information technology or technical support position an advantage.
Scripting or programming experience an advantage.
Knowledge of customer service principles and practices- an advantage.