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we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Client Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps.
The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

A global technology company delivering progressive solutions to complex testing challenges. Without creativity and the diversity of thought, technological innovations would not leave the ground. a globally recognized leader in the ATE Industry. From tablets to smart phones, we rely on electronics to conduct our business and to connect and enhance our personal lives. products protect consumer confidence with thorough, fast test and automation. With innovation at the core of our business, we constantly seek new ways to solve the most challenging test issues.
our employees are on the cutting edge of technology within the electronics test industry every day. If you are excited at the prospect of joining a global team, that is both exciting and dynamic and be inspired to change the face of technology, then is the place for you!
Duties & Responsibilities
Selling and positioning of products and services at strategic customers
Manage all activities related to gaining market share and meeting sales quota including identifying and qualifying opportunities, managing the competitive sales process, alignment of product roadmaps, forecasting, manage the quoting/booking process and supporting day to day activities related to sales.
Creating and implementing sales strategy using strategic sales tools and processes.
Coordinating sales strategy worldwide
Must be able to develop relationships at all levels within the customers organization and within Coordinate and integrate internal resources to drive for success

Sr. Manager drives sales to obtain revenue and booking goals by working directly and through the account sales team to build pipelines and expand usage and business growth. Emphasis is placed on acting as a liaison/program manager working closely with R&D, Product Marketing, and Application Engineers to address and satisfy customer requirements. The Sr. Manager will create short- and long-term growth opportunities by building relationships with key executives and technical managers of existing, potential, and new customers. The qualified candidate should be proactive, aim high, lead a team, and help drive multi-million-dollar and complex technical sales campaigns.

Key Qualifications and Skills:
Strong leadership, influencing, relationship-building, verbal and written communication skills
The ability to grasp complex technical data and to communicate with a broad range of technical and non-technical people
The ability to multi-task, be organized and detail-oriented, and effectively interact with a variety of different interpersonal styles
Good problem-solving, critical thinking, and decision-making skills
Account planning, project management, forecasting, lead generation, prospecting, qualifying, and delivery of sales presentations and proposals to new or existing customers. Also, responding to information requests and inquiries from executives and global team members
Working in a team matrix environment with Global Account Directors, Sales Managers, TSSMs, PSSMs, Executive Account Managers, Applications Consultants, Corporate Applications Engineers, Marketing, and R&D to meet and exceed established objectives of the account team
Developing and directing complex technical sales plans, which may involve competitive displacements or creative business solutions to meet or exceed pre-established quotas and account initiatives
Driving and coordinating technical resources to support an understanding of the customers challenges and needs
Evaluating products, developing a solution proposal, and closing business with the customer through managing the complete sales opportunity and process
Developing long-term business opportunities by creating a close relationship with key decision-makers within the account base
Coordinating the preparation of written proposals and interfacing with internal organizations such as business units, legal, finance, and order processing to close business