International Field Service Engineer.
Position Summary:
Spending 60%-70% of the year traveling across the globe, providing superb technical service to our international clientele.
Our services includes: installations, preventive maintenance, upgrades, and supporting ongoing technical issues, on-site and remotely.
Roles and Responsibilities:
Installation of industrial digital printers at customers sites.
On-site troubleshooting, repairs and solutions.
Training new customers on the operation and maintenance of our products in English and other spoken languages.
Software and hardware updates and upgrades.
Remote support via phone, email and other tools.
Technical support in Dip-Techs booth in international trade shows
Preparation of informative post-visit reports.
Supplying our customers with superb service, even in sometimes stressful situations.
Night and weekend on-call duties.
Requirements:
Requires 60%-70% travel worldwide per calendar year, including weekends and holidays.
Education:
Practical engineer / Engineer in the fields of: mechanics, electronics and similar fields, or proven experience working with multidisciplinary machinery and control software.
Work Experience:
Minimum three years experience in mechanical installations of multidisciplinary systems.
Experience in customer support. International customers - an advantage.
Exposure to the glass or digital printing industry - an advantage.
Languages:
Fluent in Hebrew and English (written and spoken).
Additional languages - an advantage.
Computer skills:
Proficient in Microsoft Office.
Experience with Illustrator and Photoshop - an advantage.
Interpersonal skills:
Excellent communication and presentation skills.
Effective problem solving and decision-making abilities.
Service-oriented approach.