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The service team is looking for a service product expert to provide global product support.
In this role you'll be joining the Global Service Group.
Our team provides service to a large-scale install base, at leading semiconductor manufacturers worldwide.
As part of this role you will be responsible for training, installation, and support of all products across customer sites globally.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities:
Serve as the central point of contact (Tier-3) for addressing all technical service needs related to our products.
Involved in product development activities; make sure field and customer needs are well-represented and prioritized during the product roadmap
Lead all field technical escalations
Actively participate in product evaluations
Proactively generate knowledge transfer sessions and on job training for FSEs worldwide
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) to improve field knowledge and performance.
Partner with engineering and product development to review and address Top Field Issues.
Develop new procedures, Service Notes, and troubleshooting guide as required.

Our Engineering department is looking for an experienced Motion Control Engineer to join the NPI HW Matrix Team as part of the Operations Division.
As a Motion Control Engineer, you will play a pivotal role in transferring new product into production through testing, inspection, and troubleshooting guides for motion control and electronics modules and subsystems.
Key Responsibilities:
Contribute to the development and continuous improvement of electronic motion elements by providing engineering support and driving new product development and improvements.
Participate in product specification definition and design reviews, representing motion and electronics engineering expertise.
Manage manufacturing engineering activities for existing products, including ECOs, EOL, cost reduction initiatives, and documentation.
Provide engineering support to various departments, including production, service, materials & logistics, purchasing, QA, R&D, and subcontractors.

Our Robotics Team is hiring a Mechanical Engineer for an advanced, fascinating, and meaningful position.
Responsibilities:
Leading the mechanical development of subsystems from requirements to an entire production file the desired candidate would be able to lead, design, troubleshoot and deliver the entire mechanical development process.
Perform tests and experiments.
Trouble shoot and investigate ongoing product issues.
Leading subcontractors in design and manufacturing
Hands-on position requiring assembly of first prototypes, and on field investigations.