Required Technical Customer Success Manager - Russian Speaker.
Responsibilities:
Lead and manage the deployment and adoption of Checkmarx products for the Russian speaking customers.
Drive customer awareness of product features and Checkmarx services to maximize the adoption and realized value of their purchased solutions.
Understand and formalize customer requests, needs, requirements and escalations.
Proactively and consistently engage customers to positively impact customer loyalty.
Maintain accurate view of health of assigned customer segment.
Work closely with Product management, R&D and support teams to promote customers requests.
Proactively anticipate customer needs and effectively manage reactive customer requests.
Develop and maintain strong relationships with each customer.
Ensure that the Checkmarx solution continuously supports the ongoing needs and security objectives for each customer.
Develop and maintain strong cross-departmental relationships.
Requirements:
Minimum 3 years of experience in Customer Success Management, Technical Account Management in a software company or Technical Support MUST.
Background in the application security (penetration testing/code review)- MUST.
Fluent Russian & English MUST.
Proven technical skills with the ability to understand customer's challenges/needs and advise on best practices.
BS.c Computer Science/Industrial Engineering or equivalent
Creative problem solver.
Ability to discuss the product and overall SAST environment at a business & technical levels.
Detail-oriented able to capture proper information correctly and accurately.
Exceptional multi-tasking abilities and organization skills.
Ability to connect and build long-lasting relationships with customers.
Excellent verbal and written communication skills.
Excellent presentation skills.
Proficiency with Salesforce.com is an advantage.
Ability to adopt and effectively use other platforms and solutions, as needed.