Required Developer Support Engineer.
If you want to work with developers in Amazon, Google, Netflix, Oracle and others, you should join us! Our technology-driven company is looking to add top-notch support engineers. We are looking for partners rather than just employees. Besides a wild ride and a lot of learning, well leap your career forward!
Serve as our technical focal point for the customers. Integrate and collaborate with our R&D, QA and Release teams. Investigate and analyze complex customers CI/CD scenarios and provide innovative solutions for their requirements.
Responsibilities
Troubleshoot developer support cases, including:
Develop scripts in Bash, Python, Groovy.
Setting up our and 3rd party products in various development environments.
Product configuration.
Analyzing log files, thread dumps, HTTP traffic, JVM and OS parameters.
Reproducing customer scenarios and filing relevant bugs/features.
Maintaining a knowledge base of known issues and solutions.
Desired Skills and Experience.
Requirements:
A must:
Bachelor of Science /Engineering /Software Certificate.
Knowledge/experience in scripting languages such as Bash, Python, Groovy.
Strong Technical Software-related Debugging skills.
High Energy and a Positive Attitude Towards Learning/Teaching
Strong troubleshooting and problem solving skills.
Fluent English (read/write/speak).
Excellent customer service skills and effective learning skills.
Great verbal and written communication skills.
An advantage:
Knowledge/experience in OO Programming.
Experience in Linux.
Experience in a system administration or service providing position.
Knowledge / experience with databases, LDAP, Apache http, Apache. Tomcat.
Networking experience.
Fluent french.