Required a QA & Documentation Expert.
The Strategic Program Management group plays a vital role in the overall programs executions and in the deployment of many of our products. This role is crucial to the success of all programs and impacts SPM ability to execute more efficiently and quickly by being the technical lead and by providing high quality technical documents internally and to the customer.
Responsibilities:
* Work closely with SPM Program Managers as a technical advisor /lead with the focus on high quality documents writing used for customer testing and upgrades.
* Write all outbound (customer) and inbound (Verints front office) technical documents such as testing documents, implementation documents, statement of work and more.
* Serve as a technical focal point /liaison between site team and back office team to track and solve issues found during SAT /upgrades. Provide a technical plan on required steps to overcome issues found.
* Work closely with all relevant parties (R&D, QA, NPI, Architects, Product, Pre Sales) to map project technical requirements into customer-facing documents.
* Personally run ALL documents in the lab prior to sending them to the customer to make sure no issues are surfaced during site tests.
* Work closely with Verint engineers onsite and customer to explain results, issues found, feedback on documents and make changes accordingly.
* Mentor onsite engineers on how to run the documents and on expected results during Pre SAT and SAT.
* Pre Sales take an active role in the pre-sales process including SOW writing.
Requirements:
* Over 3 years of experience in QA roles.
* Over 3 years in creating technical documents.
* Tech Savvy- Ability and desire to learn new products from scratch to become a technical expert in all relevant domains.
* Expert in documentation and translation of requirements into a coherent document. Must have strategic thinking of how to efficiently create the testing documents based on technical specification documents.
* System-wide understanding of environments with a deep understanding of Verints products both theoretical and hands-on levels.
* Management skills-excellent at driving people, planning and making sure that all tasks are done on time.
* Excellent customer facing communication skills (verbal and written) in English, Presentation skills.
* Willingness to travel to customers premises.