An excellent company in the field of Home Security is looking for a Professional Service Engineer.
Essential Duties and Responsibilities:
Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution.
Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
Install, demo and report back on installations of software (bugs/improvements).
Create reproducible test cases,
Report and submit product defects in the bug tracking system.
Lead the successful implementations of company solutions through channel partners.
Requirements:
2+ years experience in implementation and customer facing activities in an international environment.
Experience with Databases (MS-SQL) and Web Servers.
Experience in installations, configurations & maintenance of Operating Systems.
Familiar with network software diagnostic tools, such as Wireshark and fiddler.
Background in networking technologies (HTTP, DNS, SSL, TCP, UDP) and network components.
Enterprising, takes initiative and personal responsibility.
1+ years' experience in C#, ASP.NET, JavaScript, Java.
Background in developing HTML5, JQuery, Web Services advantage.
Experience at applications development and customizations (Java script at least) including uploading application to iOS and Android stores.
Knowledge of APIs and web services terminology.
Excellent interpersonal communication and customer service skills.