We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
Requirements: 3+ years in customer-facing roles in SaaS, with experience in technical support, solution architecture, or similar roles
Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
Excellent communication, problem-solving, and relationship-building skills
Experience leading technical projects, managing deployments, and driving feature adoption
Strategic mindset with the ability to align technical solutions to business goals
Relevant certifications in cloud or security (preferred)
This position is open to all candidates.