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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at our company.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

We are seeking an experienced and passionate Product Manager to join our SASE product family team.
As a Product Manager, you will play a key role in driving the strategy, development, and successful delivery of our companys future flagship cybersecurity solution.
You will work closely with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure the product's continuous innovation and market success.
Key Responsibilities
Develop and own the product strategy, vision, and roadmap for the SaaS security solution.
Conduct market research, competitor analysis, and customer feedback analysis.
Define and prioritize product features with engineering teams.
Ensure intuitive and user-friendly product design with the UX/UI team.
Drive product development from concept to launch.
Develop and execute go-to-market strategies with the marketing team.
Monitor product performance and customer feedback post-launch.
Engage with customers, sales teams, and customer support.
Monitor industry trends and technological advancements.