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The service team is looking for a Service Engineer located in Japan to provide product support customers.

In this role you'll be joining the Global Service Group . We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.

Responsible for training, installing, and supporting all products at customer sites in Japan.

We foster teamwork, excellence, and innovation, making customer success our main goal.



Responsibilities
What you will be doing

Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the territory.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel.
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Lead technical field escalation.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.

The Sales and service business operations team is looking for a Sales Operations Specialist to support our global sales teams with the company growth.

This position encompasses both the daily sales administration and operational tasks and is an essential component of our sales organization, contributing to revenue growth and increasing sales productivity, by executing sales operation activity and partner with internal functions.

Responsibilities
What you will be doing

Work closely with Account Managers and HQ sales teams to support the business and customers needs
Manage quotations and contracts, follow up sales pipeline, forecast tracking and adjustments
Order Management process from order entry to shipment.
Ensure on-time order delivery, work with production and logistics to follow and track delivery and mitigate gaps
Forecast analysis - follow data-driven approach manage and analyze reports on daily, weekly, monthly and quarterly basis (delivery, revenue, quotations, deals consumption)
Work closely with the Finance team on monthly and quarterly closing and in parallel in defining policies and guidelines.
Maintain sales data and ensure data accuracy in ERP, CRM and other systems.

Being a worker is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What will you do:
we are a vibrant, dynamic, happy place to work. A start-up with an amazing culture, and bright and resourceful people in London, Amsterdam, New York, Sydney, and Tel Aviv. Were growing fast and looking for talented and passionate Frontend Engineers to join us!
As a Frontend Engineer on the team, youll have a key role in developing our product using Angular and its unique features, working closely with our Product team while building a delightful experience for our users. You should be passionate about software engineering and building a product end-to-end and will be responsible for owning the dev cycle from the technical design, through coding and testing, to deployment and monitoring. We work in a true continuous delivery environment with fully automated QA processes on a microservices architecture, deploying to production dozens of times every day.