דרושים » שירות לקוחות » Operational Data Analyst

we are a fast-growing digital health SaaS company thats on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use our companys AI-powered solution that transforms complex and fragmented patient data into concise patient portraits" and actionable clinical insights at the point of care. With our company, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients.
our company has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon.
We're currently seeking a Senior Data Researcher to join our Data Team and help proactively guide our business growth through the provision of strategic perspective, market insight, and experience with analytical tools and techniques. You will work closely with product managers, medical analysts, and the engineering team and bring your expert analytical ability to provide key insights, recognize key opportunities, and drive strategic initiatives forward.
Responsibilities
Work with product, medical, and engineering teams to turn data into insights and recommendations.
Conduct exploratory analysis to identify opportunities for new features, model their impact, and drive performance improvements.
Build and maintain dashboards to improve data visibility and monitoring.
Analyze product performance, user behavior, and interactions to showcase product value.
Define, measure, and build monitoring tools for key KPIs.
Visualize insights clearly to improve understanding and decision-making.
Support roadmap planning by identifying trends, gaps, and opportunities.

Were looking for a forward-thinking, hands-on leader to guide our Global Customer Support through its next phase one powered by AI, automation, and innovation. With our AI chatbot now handling a large portion of basic inquiries, your role will focus on reshaping and optimizing support operations around this new reality, ensuring that people and AI work together smoothly and effectively. Youll bring a strategic, data -driven mindset and an ability to evolve processes, teams, and performance standards in an AI-powered environment.
What am I going to do?:
* Lead and own global customer support performance: Define, monitor, and achieve all SLAs and KPIs to ensure operational excellence.
* Optimize support operations in an AI-powered workflow: Redefine processes, responsibilities, and workstreams now that the AI chatbot is live, ensuring seamless collaboration between agents and AI systems.
* Develop a forward-thinking support strategy: Continuously evolve our customer support vision to stay aligned with AI-driven service models, emerging technologies, and industry best practices.
* Standardize and optimize operations: Establish global procedures, policies, and standards to support 24/7 customer operations.
* Leverage insights and data : Analyze support metrics, dashboards, and customer feedback including AI performance data to identify trends, challenges, and opportunities for improvement.
* Collaborate cross-functionally: Partner with product, operations, and other teams to ensure AI tools and human workflows remain aligned with business goals and evolving customer needs.
* Build and empower teams: Recruit, train, and mentor Customer Support Team Leaders, guiding them through new AI-integrated workflows and fostering adaptability, ownership, and continuous learning.
* Inspire and drive culture: Champion our values by cultivating innovation, teamwork, and a customer-first mindset within an evolving support environment.
* Ensure resolution excellence: Take ownership of complex customer issues, driving them to full resolution with accountability and care.
Equal opportunities:
We prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. We are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We are seeking a highly skilled and detail-oriented Data Analyst/BI Developer to join our Trading BI Analyst team.

In this role, you will play a key part in shaping the analytical foundation that supports our trading operations.

What will you be doing?

Collaborate closely with trading stakeholders, data engineers, and fellow analysts to build, enhance, and maintain business-critical dashboards and reporting pipelines.
Maintain and troubleshoot existing reports and dashboards (e.g., Tableau, Power BI, Looker, or internal tools)
Optimize SQL queries, backend data transformations, and overall system performance to ensure scalability and efficiency.
Collaborate with trading and product teams to gather evolving business needs and translate them into accurate and actionable reporting logic.
Identify and proactively resolve data anomalies and quality issues
Transform complex data into meaningful insights that drive strategic decisions across the organization

Were looking for a Data Analyst thats proactive, curious, entrepreneurial, and has a strong opinion. You will use your analytical skills and business understanding to shed light on undiscovered issues and opportunities that can literally change the trajectory of our company.
What you will be doing
You will have the chance to work with multiple teams (Marketing, Product, Sales, etc.) doing the following:
Analyze customer and user behavior and inform the teams in order to influence strategy and trajectory.
Collaborate with the team, define KPIs and measure the impact of their teams on our company performance.
Design, execute, and analyze A/B tests to measure the impact of changes and refine strategies.
Ensure data integrity and accuracy, consistently validating and updating datasets while contributing to the improvement of our data infrastructure.
Play a key role in understanding our users and their needs.
Lead the development of innovative data products.
Stay updated on industry trends and best practices in data analysis and user journey optimization.

As a Data Analyst in this team, you will be the owner of some of the companys most critical datasets and work closely with software engineers in a highly technical environment to design, monitor, and improve data pipelines. Youll combine analytical skills with technical curiosity, ensuring data is accurate, reliable, and scalable for use across the company.
This role is ideal for someone who enjoys analysis while also engaging with the systems and technologies that power the data itself.
What youll do
Research data sources and design metrics, dashboards, and tools to boost visibility and utilization of our datasets.
Perform ongoing data QA, define quality KPIs, and proactively flag anomalies.
Partner with engineers to shape and validate data flows, contributing to the design of complex acquisition projects.
Troubleshoot and debug data issues by diving into pipelines, scripts, and logs.
Act as a subject matter expert for the datasets we deliver, supporting other teams across R&D and Product.

were looking for a sharp, data-driven thinker and doer to join our product team. As our Product & BI Analyst, you wont just crunch numbersyoull unlock insights that shape how we build, deliver, and scale products that make a difference in peoples lives. Youll be at the intersection of product, operations, and strategyempowering teams across the company to make smarter, faster, and more impactful decisions.

Key responsibilities:

Own the BI domain: Lead company-wide analytics, define processes, and champion a data-driven culture.
Enable data-driven teams: Partner with Product, Operations, Customer Success, Marketing, and Sales to track KPIs, analyze performance, and uncover improvement opportunities.
Turn data into impact: Identify trends, anomalies, and opportunities that shape product and business decisions.
Define KPIs and data needs: Collaborate with Product and R&D to define success metrics, guide event implementation, and ensure relevant data sources and flows are in place.
Design accessible reporting interfaces: Build intuitive dashboards and reports that provide easy access to key metrics and clearly surface insights for each stakeholder.
Recommend the right tools: Evaluate and guide the selection of data tools that support evolving business needs.

Were looking for a sharp and driven Data Analyst to join our fast - paced Data Labs team. As part of a high-performing group of analysts, youll handle complex, custom requests from some of the biggest names in the market, turning raw data into strategic, ad hoc insights. The work is intense and constantly evolving - it requires strong analytical skills and the ability to work independently under pressure. Youll need to be curious, adaptable, and willing to dive deep to find answers where others might stop. If you thrive in a demanding environment and are excited by the opportunity to make a real impact, we want you on our team.
What does the day to day of a Data Analyst Customer Facing (Data Labs) at our company look like:
Building custom-made reports end to end - from meeting with the client and understanding their needs, to writing the code and setting up the report for ongoing delivery.
Apply your expertise in quantitative analysis and data mining to turn data into insights.
Conduct research and develop tools which will help answer client's business. questions by using our companys raw data sets and algorithms.
Partner with Engineering teams to establish an infrastructure to scale solutions.
Partner with Advisory Services team of Consultants to answer strategic business questions and deliver custom data products seamlessly.

Were looking for a Senior Software Engineer to join our growing R&D team. In this role, you will play a critical part in designing, building, and optimizing complex systems that power our AI-driven platform.
Youll work across the stack- primarily on backend services - with opportunities to influence architectural decisions and build highly scalable and performant systems.
Youll collaborate closely with AI, product, and frontend teams to bring advanced features to life and ensure a seamless, intelligent experience for our users.
This is a high-impact role for someone who is passionate about engineering excellence, eager to shape systems end-to-end, and ready to grow with a fast-moving, AI-first company.
Key Responsibilities:
Design, develop, and maintain robust backend systems and services.
Ensure the scalability, performance, and security of backend components.
Collaborate with front-end developers and data teams to integrate user-facing elements with server-side logic.
Optimize the platform's infrastructure to handle large-scale data processing and analysis.
Troubleshoot and debug complex issues, identifying and implementing the most effective solutions.
Contribute to the architecture and system design decisions for the backend infrastructure.
Stay up to date with industry trends and new technologies to continuously improve backend performance.

We are seeking an experienced, solution-focused professional to join our Business Analyst team in Tel Aviv. In this role, you will act as the primary point of contact and subject matter expert for deploying ' product within our clients. This position blends analytical insight with technical proficiency as well as strong client-facing communication. You will lead the implementation lifecycle, guide financial institutions innovation teams through onboarding and customization, and ensure the effective delivery and continued success of offerings.

Responsibilities
Serve as the primary contact for a portfolio of financial institutions throughout the entire implementation lifecycle.
Lead client onboarding and provide strategic guidance (including on-site workshops), ensuring a comprehensive understanding and effective use of solutions.
Conduct detailed data analysis, including data mapping and integration processes, validating insights, and driving data remediation processes.
Perform performance monitoring and statistical analysis to optimize and enhance product usage, client satisfaction, and overall effectiveness of deployed solutions.
Respond to Business and Functional requirement requests
Design and write functional specs for customer requirements
Support the implementation team during users acceptance test
Work closely with business and technology units
Research, analyze and organize big data from both technical and business perspective
Analyze, specify, and validate new business requirements and participate in new product designs

Were looking for a RevOps Analyst who is proactive, curious, entrepreneurial, and passionate about driving sustainable revenue growth. You will have a direct impact on aligning the companys revenue teams, and become a partner in optimizing the entire B2B revenue engine. You will collaborate closely with C-level, using your analytical skills and business understanding to uncover inefficiencies and opportunities that accelerate growth across the customer lifecycle.
Proactively identify cross-functional growth and optimization opportunities that Sales, and CSM teams can quickly act upon.
Lead projects such as pricing optimization, activation funnel analysis, go-to-market strategy, and deriving insights from our current customer base.
Define and track input and output metrics across the revenue organization to measure performance and drive accountability.
Build scalable data products and processes that support B2B revenue operations from the ground up.