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22/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
The worlds leading and largest firm in consulting and accounting services, is seeking an IT Support Specialist.
Providing internal users with hardware and software troubleshooting support
Offering both in-person and remote assistance
Managing and responding to support tickets within a ticketing system
Providing on-site support to remote offices.
Requirements:
Familiarity with laptops.
Experience diagnosing and resolving hardware and software issues. Experience troubleshooting Office and Windows problems.
Experience installing operating systems.
Experience working with mobile devices and tablets.
Basic knowledge of Active Directory, Exchange, and SCCM. Good technical English skills.
Familiarity and prior experience with multimedia equipment an advantage. Independent, responsible, diligent, proactive, excellent interpersonal skills, and a high level of customer service orientation.
Ability to manage multiple tasks simultaneously and work under pressure. Ability to prioritize tasks.
Ability to work independently.
High motivation to learn and advance.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.
Requirements:
3+ years of IT experience in a mid-size enterprise environment.
Provide first-level technical support for hardware, software, and network-related issues
Experience supporting IT onboarding and offboarding processes, including users provisioning, hardware setup, and software deployment.
Strong analytical and communication skills, sound judgment, and the ability to work effectively with clients, remote and on-site.
Deep understanding of system networking and security across Mac and Windows distributed environments.
Ability to collaborate with Security, Engineering, and Operations teams to drive IT process improvements and ensure system compliance.
Experience with configuration and identity management tools such as Okta.
Implement and manage endpoint management tools (Intune, Jamf)
Knowledge of cloud security best practices, including authentication, IAM and networking advantage.
Familiarity with infrastructure as code.
This position is open to all candidates.
 
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25/05/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations. The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure Responsibilities:
* Provide technical support and assistance to employees via tickets, email, and in-person interactions.
* Troubleshoot and resolve technical issues related to hardware, software, and networking
* Manage and maintain the company's help desk operations, including ticket tracking and resolution
* Collaborate with other IT team members to identify and resolve complex technical issues
* Maintain inventory and documentation of hardware, software, and licenses
* Assist in the development and implementation of IT policies and procedures
Requirements:
* 2+ years of experience in IT and customer serviceStrong understanding of hardware, software, and networking concepts
* Troubleshooting both Windows and macOS operating systems
* Excellent communication (customer orientation) and problem-solving skills
* Ability to work well under pressure and handle multiple tasks simultaneously
* Experience with help desk management and ticket tracking systems (e.g. ServiceNow, Jira Service Desk…)
* Experience in Google Workspace (G-Suite) - Advantage
* Experience in AWS - Advantage
* Experience in VMware environment - Advantage
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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05/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve peoples safety and security?
In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
The IT Technical Support will be responsible for many technical areas with a focus on the following:
macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage
What am I going to do?
Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.
Requirements:
At least 3 years of experience in an IT Technical support position supporting 500+ users in multiple office locations.
At least 3 years of hands-on experience in a MAC OS environment, including troubleshooting, installation, and maintenance.
Service-oriented, Frontal, Verbal, and in Writing.
Excellent organizational skills.
Excellent IT skills with an understanding of the technical fundamentals of networking.
Information security experience.
Excellent analytical and problem-solving skills.
Excellent ability to install, administer, and troubleshoot computer hardware, software (Mac) and networks.
Good communication skills - written and verbal.
An ability to work to tight deadlines and within constraints.
Very good English, Verbal and in Writing.
Relevant certifications - advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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8206432
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Location: Tel Aviv-Yafo
Job Type: Full Time
As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.
What You'll Do-
Provide expert-level support for endpoint devices (Mac & Windows), applications, and advanced technologies.
Troubleshoot complex IT incidents and ensure timely resolution, independently and in collaboration with IT Engineering.
Serve as the escalation point for IT support issues across the company.
Manage employee onboarding and offboarding, including hardware provisioning and access setup.
Administer and support core IT systems (Okta, Google Workspace, Zoom, Slack, Zendesk).
Oversee office IT infrastructure (AV, desk setups, networking) at our locations.
Maintain and update our internal knowledge base and troubleshooting documentation.
Identify opportunities to improve internal processes and drive operational efficiency.
Ensure compliance with IT security policies and procedures.
Take part in an on-call rotation to handle urgent issues 24/7.
Track tasks and tickets via Jira/Zendesk, reporting regularly to IT leadership.
Assist with hardware lifecycle management, including device imaging, deployment, and decommissioning.
Requirements:
3+ years of experience in corporate IT support.
Deep knowledge of Mac and Windows OS, device management via Intune and JAMF.
Strong troubleshooting skills across hardware, software, and network environments.
Hands-on experience with Google Workspace and Okta administration.
Familiarity with AV and video conferencing tools, especially Zoom (users + rooms).
Experience with SaaS tools and provisioning workflows.
Ability to document solutions clearly and contribute to scalable support practices.
Strong communication skills and a service-first mindset.
Experience with ticketing systems (Zendesk, Jira) and working within defined SLAs.
Familiarity with ITIL or similar IT service management frameworks a plus.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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8225726
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: More than one
Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.
Requirements:
45 years of experience in Helpdesk / IT Support roles
Strong knowledge of macOS, Linux, and Windows operating systems
Hands-on experience with hardware (desktops, laptops, printers, servers)
Experience with tools such as Microsoft Azure, Kandji, JamfCloud, Google Workspace, Freshservice, Zoom, Slack, and more
Solid understanding of IT and cloud environments
Knowledge of networking protocols - advantage
Personal Attributes:
Team player with the ability to both take initiative and support colleagues
Highly motivated, proactive, and service-oriented
Strong communication skills
Fast learner with strong attention to detail
Excellent analytical and problem-solving abilities
Willingness to work flexible and sometimes long hours as workload demands.
IT certifications - advantage
Fluent in both Hebrew and English
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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8198259
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
18/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for an outstanding IT Technician to help spread the magic. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Provide tier 1 and tier 2 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user-facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.
Requirements:
4+ years of experience supporting end users both in-person and remotely.
Significant experience providing software support to Windows and macOS users.
Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment.
Experience with at least one of the following IAM solutions is required: Okta, Azure AD, OneLogin, or Ping Identity.
Strong, practical grasp of networking and ability to troubleshoot wireless networks and some physical infrastructure.
Experience in managing configuration and service of AV systems (for example: Neat, Poly etc.).
Experience with cloud service providers such as AWS, GCP, and Azure Advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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7 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Technical Support Specialist, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments.
The role is customer-facing support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls. Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly. The position requires willingness to be trained in one of our Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity.
The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.
The position will also require the candidate to work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers receive a product-tailored appropriate solutions.
The position will also give the candidate the the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support. Youll collaborate with the R&D and product teams, and learn about software engineering processes.
Requirements:
To be successful in the position you will possess the following skills and experience: Must have:
Bachelors degree in Computer Science, Information Technology or Computer Engineering.
Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
Experience working with JavaScript/Node.js and knowledge of web and mobile technologies (experience in Selenium & Appium preferred).
Nice to have: experience with test automation, QA, and CI/CD pipeline.
Basic understanding of software development and testing concepts.
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
Have a broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
Must be willing to work in a shifting schedule and a hybrid working environment.
Above average customer interaction and communication skills, both verbal and written. Must utilize these skills when dealing with customers and business partners.
Strong familiarity and experience of ITIL best practices in a Support Desk/Service Desk operations.
Highly Desirable:
Candidates who have taken an academy course related to any of the products listed above from the Tricentis academy.
Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing
Candidate coming from a technical support background who wants to shift to a software QA role.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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15/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Our Information Technology department is looking for a Hardware and Software PC Technician and Helpdesk team member to join the Global IT Team.

Location: This position is based in Tel Aviv

Responsibilities
The position includes providing IT support to the companys internal customers in Israel and abroad.
Requirements:
At least two years of experience in a similar role
In-depth familiarity with PCs, hardware and software
Experience in installation and operation of Microsoft operating systems, workstations and servers
Knowledge and experience in handling system malfunctions in a large organization
Ability to manage users in on-prem AD and Azure environments
Knowledge of Microsoft 365 Office 365, Teams, Onedrive, Intune, Defender
Basic knowledge in networking LAN/Wi-Fi/Vlan
Strong interpersonal communication skills and service-oriented attitude
Good level of English reading technical data and speaking
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8218070
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03/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team .

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.
Requirements:
5+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers must
Strong expertise in network protocols, VPNs, and troubleshooting must
Experience with software debugging, log analysis, and scripting (Python/Bash) must
Excellent communication skills and ability to work in a fast-paced, team-oriented environment must
Experience with Linux, SaaS environments, cloud environments, and networking technologies strong advantage
Familiarity with IPsec protocols, VPN tunnels, Wireshark, and BGP advantage
Highly customer-oriented, with a focus on customer satisfaction beyond just technical resolution
Self-motivated and capable of quickly learning new technologies
Ability to multi-task and work independently under pressure
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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03/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Technical Support Engineer to join our support teamsomeone who is passionate about networking and cybersecurity.

The ideal candidate is customer-focused and proactive, with a strong desire to help customers and partners resolve complex technical issues. In this role, you will apply your expertise in network and security troubleshooting to deliver high-quality technical support through chat, phone, and email.

Key Responsibilities
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues
Requirements:
24 years of professional experience in a relevant networking or security support role
Excellent written and verbal communication skills in English
Practical experience with TCP/IP networking protocols
Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLAN)
Experience working with security technologies such as IPSec, SSL-VPN, NAT
Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
Preferred Qualifications:

Experience with Cisco and Fortinet products
Familiarity with authentication protocols such as RADIUS and TACACS
Previous experience in a support role at an IT or cybersecurity company
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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