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Were looking for an Enterprise Customer Success Manager to help us shape the future of measurement.
In this role, youll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

As an Enterprise CSM, youll serve as the trusted advisor to some of our most strategic customers across EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe). Youll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.

What Youll Do:

Manage top-tier client accounts on all levels: technical, business, support, and product.

Drive product adoption and growth by providing strategic guidance and hands-on support.

Share relevant product updates and content with clients to support their evolving goals.

Identify upsell opportunities and support customer retention strategies.

Deliver client trainings, webinars, and promote new features.

Serve as the voice of the customer, relaying feedback to internal Product and R&D teams.

Partner with Sales and Marketing to drive regional expansion.

Our Technical Account Managers are key in our effort to meet our customers expectations and help them utilize their observability and security data in the most efficient way possible.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.

Responsibilities:
Solve customers technical problems by adopting the platform, integrating new data and existing integrations.
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs.
Establishing relationships and engaging with technical counterparts to drive product adoption.
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs.
Advocate internally for customer needs within Coralogix and influence a product development roadmap.
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

Were looking for an Escalation Operations Specialist who thrives at the intersection of customer success, product, and engineering. In this role, youll take ownership of the entire escalation lifecycle, drive improvements through automation and AI, and play a key role in delivering seamless customer experiences. Youll work cross-functionally with Customer Success, Product, and R&D teams to ensure issues are resolved swiftly and collaboratively. This role is ideal for someone who loves managing complex project.

Responsibility:
Escalation Process Management: Oversee the customer success escalation process end-to-end, ensuring timely and effective resolution of customer issues, requests, and bugs.
Customer Issue Resolution: Reduce and improve customer MTTR (Mean Time to Resolution) by managing bugs and feature requests with R&D, ensuring proper prioritization and follow-up.
Deprecation & Product Changes: Lead communication and coordination for product deprecations and changes. Ensure clear and professional messaging to customers regarding actions and updates.
Cross-Functional Collaboration: Partner closely with CS, Product, and R&D teams to drive escalations to resolution and manage technical projects requiring multi-team involvement.
Project Management & Tracking: Utilize Jira and other project management tools to effectively track, manage, and report on escalations and related tasks.
Automation & AI Integration: Leverage automation tools and scripts to reduce manual effort and streamline workflows. Use AI tools to enhance escalation handling and support processes.
Operational Process Improvement: Continuously refine escalation workflows, introduce best practices, and improve overall operational efficiency.
Escalation Training & Guidance: Collaborate with Customer Support to ensure proper handling of escalations. Mentor and guide the team onmanaging high-priority and complex issues.

Were currently seeking a Business Development Intern for a 3 months internship, available from July 1st to September 30th 2025, to contribute to our roadmap and make our collective strategic plans a reality! With this being our 4th year of running our Tricentis Internship program, we confidently commit to you that you will learn the foundations of SaaS / Tech marketing and sales, have a lot of fun along the way, and youll get access and partnership to industry leaders to set you up for success.

What youll contribute and learn as a Business Development Intern:

Learn prospecting skills by working directly with business development representatives, and sales and marketing leaders
Shadow various team members to including listening in on discovery calls, demos, and negotiations with prospects
Learn several different technologies as you do research to determine which companies to target and the appropriate roles within those companies
Work on data enrichment projects for both customers and prospects

Were currently seeking a Business Development Intern for a 3 months internship, available from July 1st to September 30th 2025, to contribute to our roadmap and make our collective strategic plans a reality! With this being our 4th year of running our Tricentis Internship program, we confidently commit to you that you will learn the foundations of SaaS / Tech marketing and sales, have a lot of fun along the way, and youll get access and partnership to industry leaders to set you up for success.

What youll contribute and learn as a Business Development Intern:
Learn prospecting skills by working directly with business development representatives, and sales and marketing leaders
Shadow various team members to including listening in on discovery calls, demos, and negotiations with prospects
Learn several different technologies as you do research to determine which companies to target and the appropriate roles within those companies
Work on data enrichment projects for both customers and prospects

abra is hiring a Junior CSM! This role involves building strong relationships with clients and understanding their needs, managing onboarding processes, and providing tailored solutions using the Monday.com platform. Responsibilities include delivering product training, consultations, and demonstrations. Additionally, the position includes developing, managing, and implementing strategies to ensure client success and increase engagement. This is a full-time position, Sunday through Thursday, based in Ra'anana.