דרושים » מערכות מידע » TECHNICAL OPERATION SPECIALIST

where we're driven by the belief life needs play. Were on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

Responsibilities:
Managing the operation of monetization & product activities inside the game through the games Back Office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc
Responsible for ensuring the smooth running of all the promotions, events, and live tests
Responsible for setting up campaigns in the games Back Office system, including managing assets and pricing configurations
Responsible for enabling/disabling game features and events through the games Back Office system
Work with monetization, economy, R&D, and product teams
Work with the QA team to make sure the campaigns configurations are working in the live version
Daily monitoring of tests

where we're driven by the belief life needs play. Were on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

Responsibilities:
Managing the operation of monetization & product activities inside the game through the games Back Office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc
Responsible for ensuring the smooth running of all the promotions, events, and live tests
Responsible for setting up campaigns in the games Back Office system, including managing assets and pricing configurations
Responsible for enabling/disabling game features and events through the games Back Office system
Work with monetization, economy, R&D, and product teams
Work with the QA team to make sure the campaigns configurations are working in the live version
Daily monitoring of tests

Replacement for a maternity leave
Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. The R&D operation position will be responsible for procurement and logistics processes across various projects in the R&D department. What you will be doing:
* Responsibility for end-to-end operational aspects of R&D projects, including working in a dynamic environment, across multiple interfaces, and under a tight schedule:
* Lead and control the R&D logistic process.
* Plan and support material flow - R&D and consumable (order, monitoring, tracking, control)
* Manage internal price list and RMA process.
* Develop and implement methodologies for supply planning and process.
* Working with sub-contractors and vendors.
* Responsibility for department tools and inventory management.
* Leading and controlling R&D requirements to meet their projects schedule.
* Bridge and facilitate between R&D, engineering, and operation.

Country:
Israel

City:
Herzliya

In this dynamic role, you will be responsible for analyzing payment network regulations, product specifications, and other business publications. Your work will support various business functions through a deep understanding of payment networks, ensuring compliance and optimizing business processes.

Key Responsibilities:
Analyze and interpret regulations, product specifications, and other relevant business publications from major payment networks like Visa and MasterCard.
Provide in-depth support to the business by bridging the gap between scheme regulations and the companys business operations and systems.
Collaborate closely with multiple business departments including Product, Development, Sales, Account Management, Operations, Legal, Risk, and Compliance.
Monitor and follow up on payment network updates related to fees, new products, technical changes, and regulations.
Support the product team in formulating and implementing various payment network-related projects.
Execute tasks and projects effectively, even in scenarios where direct authority is not provided.

Do you enjoy solving complex technical problems?
the Support Team is a critical part of our business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work cross-departmentally.
What you'll do:
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Work with Customer's App development team to troubleshoot any SDK implementation issues
Work with our Engineering and Product teams on escalations and product enhancement requests.
Work closely with the Customer Success Manager and other internal teams to provide technical support
Enrich our client Knowledge Base with relevant technical information
Contribute to the improvement of the Support AI tools

The CS Operations Manager will play a crucial role in driving efficiencies and developing robust processes within the CS organization. This position requires a strategic thinker with a deep understanding of business operations and a strong commitment to continuous improvement. The ideal candidate will have a proven track record in streamlining operations, enhancing productivity, and ensuring operational excellence.
What you'll do:
Customer Journey Management:
Map, analyze, and continuously improve various stages of the customer journey.
Develop and implement lifecycle processes, policies, and metrics that support customer success and drive business growth.
Define and optimize customer touchpoints throughout the customer lifecycle.
Curate content and create playbooks to enable the team to deliver consistent and efficient customer outcomes.
Operational Efficiency:
Develop and execute strategies to enhance operational efficiency.
Monitor key performance indicators (KPIs) and adjust processes as needed to achieve company goals.
Identify and implement opportunities for cost savings and process improvements.
Process Development and Improvement:
Design, develop, and refine operational procedures to ensure optimal productivity and scalability.
Collaborate with cross-functional teams to integrate new processes that align with and support the company's business strategy.
Utilize data-driven methods to identify, analyze, and resolve bottlenecks and inefficiencies in operations.
Technology Integration:
Leverage AI, automation, and other technological advancements to streamline and enhance operational processes.
Stay informed about industry trends and emerging technologies, incorporating relevant innovations into the business.
Drive the adoption of new tools and technologies that improve the efficiency and effectiveness of the Customer Success team.
Reporting and Analysis:
Prepare and present detailed operational reports and insights to senior management.
Use data and analytics to inform decisions, develop strategies, and drive continuous improvement.
Conduct regular audits to assess the effectiveness and efficiency of processes, recommending improvements where necessary.

At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware\software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.

Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

Were looking for an energetic, creative, resourceful, and super communicative person with a can-do attitude to join our global Marketing Ops dynamic team and help us build and maintain the next generation Marketing Ops environment.
The ideal candidate is a tech savvy, strategic thinker with strong project management skills who has experience as an operational marketer and a strong background with Marketing Automation tools (preferably Marketo).
You should be a natural problem solver with great attention to details and excellent time management skills to succeed in this role.
What you'll do:
Manage projects end to end: plan, design and execute Marketing Operations projects using project management skills and business process understanding
Marketing Automation: actively manage, maintain and enhance Marketing Automation tasks, while understanding our Sales-Marketing environment
Contractors management: own processes with our external contractors while optimizing their work
Cross-functional collaboration: work daily with regional and global teams across the broader organization, understanding their needs and prioritizing to meet deadlines
Data-driven reporting: produce various reports drawn from different data systems and sources for analyzing project KPIs
Stakeholder training: provide continuous training to relevant stakeholders on data interpretation, optimal lead management and Marketing Ops processes
Lead nurture: maintain and optimize lead nurture funnels
Campaign building and Management: build campaigns using Salesforce & Marketo, perform list imports, email campaigns and different website tools

As a vital member of our financial applications team, the Financial Information Systems Analyst will play a crucial role in supporting the seamless execution of our revenue and billing cycles. In this position, you will have the opportunity to contribute directly to the financial health of our company by ensuring data accuracy, providing insightful analysis, and optimizing billing processes.
What you'll do:
Support our revenue and finance operations by performing analysis, diving into investigations, pinpointing data discrepancies, and crafting pivotal reports.
Cross-Functional Collaboration: In partnership with the Finance, Revenue, Billing, and Salesforce teams, you will assist in the support, execution, and refinement of our billing operations.
Data Management and Analytics: Utilizing SQL, you will develop dashboards and reports with a focus on Looker to identify areas for improvement and aid stakeholders in decision-making.
Communications: Articulate insights and recommendations to senior stakeholders through concise and influential presentations.
Process Expertise: Develop a deep understanding of data flows within our main revenue and billing operations and master the systems that manage them, such as Salesforce and Netsuite.
Billing Analysis: Investigate billing data to highlight any issues and patterns, and recommend procedural enhancements for precise and prompt invoicing.

we are seeking a versatile Data Analyst: go-to-market to join our dynamic team. This diverse role blends engagement in broader Go-to-Market (GTM) initiatives and analytics with a more detailed domain in marketing analytics. With the responsibility of helping us serve over 750 internal users within the GTM organization, you will directly contribute to strategic decision-making, drive business growth, and enhance operational efficiency within our unified GTM Data Analysts group.
What you'll do:
In your broad role as a Data Analyst: Go-to-Market, your activities will straddle two key scopes: GTM analytics and marketing analytics.
Within the GTM scope, you'll steer high-impact projects such as developing comprehensive pricing strategies and account segmentations. In this domain, you will be expected to drive innovation in analytics and treat analytics itself as a product.
Simultaneously, in the realm of marketing analytics, you'll pioneer key projects like conducting funnel analysis and assessing the effectiveness of paid and growth campaigns to provide valuable insights to senior management.