דרושים » תוכנה » SUPPORT ENGINEER

This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.As a Senior Support Engineer, you will play a critical role providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.

If you are a total data addict who likes to get their hands dirty and you want to work with one of the largest data sets in the mobile world - Were looking for a talented individual with a pioneering spirit to join the Product team and help ensure we make data-driven product decisions.
This is a unique opportunity to work with one of her largest data sets in the mobile industry.
The ideal candidate will have strong technical skills, with a passion for slicing and dicing numbers. They should have great communication skills and can distill numbers into actionable steps to ensure that the platform remains at the top of its class.
This is a rare opportunity to make an impact in some of the most strategic products, spearhead continuous data analysis and provide insights throughout the product development process.
What youll do:
Analyze our huge data sets using statistics and data mining techniques to find and identify future product opportunities
Lead and execute continuous data analysis and provide insights throughout our product development process
Improve our product data modeling and collection procedures
Create and maintain visual dashboards to monitor the product
Work on several products as part of a multi disciplinary team consisting of product managers, product analysts and customer experience experts
Collaborate with various internal and external stakeholders on a regular basis, including customers presentations
Measure the product by creating impactful data reports from conceptualization, through data extraction, data analysis, and data mining, to the delivery of clear and actionable insights.
Serve as a point of contact for the R&D/Product departments on all analytics questions
Suggest, lead & implement new ideas & projects to improve our product - you own the data.

Join the front lines of data-driven decision-making with a leading role !
Are you an analyst with a passion for people and data? Would you like to be responsible for building tools that would provide insights? If so, lets get to know each other!
As a People Analyst, you will have a unique opportunity to support AppsFler through the art and science of People and Data.
This role combines strong analytical skills and technical savvy to support in making data-driven decisions.
This is a great opportunity that will allow you to bring your expert analytical abilities and provide key insights, recognize emerging opportunities and drive strategic initiatives forward, supporting our innovative, people-obsessed culture.
What You'll Do:
Design and develop BI dashboards for various business partners and leaders
Collaborate with the recruiting team, our people operations team, finance and HR managers to understand operational and people-related processes
Structure, report and monitor data to drive process insights and improvements
Train and educate stakeholders on data metrics and dashboards
Provide ad-hoc or special project data analysis to business leaders that enable them to achieve their goals, drive decision making and create new strategies where necessary
Work with data engineers and BI developers to connect and load data, and support day-to-day systems and interfaces to resolve data issues related to existing solutions

The CS Operations Manager will play a crucial role in driving efficiencies and developing robust processes within the CS organization. This position requires a strategic thinker with a deep understanding of business operations and a strong commitment to continuous improvement. The ideal candidate will have a proven track record in streamlining operations, enhancing productivity, and ensuring operational excellence.
What you'll do:
Customer Journey Management:
Map, analyze, and continuously improve various stages of the customer journey.
Develop and implement lifecycle processes, policies, and metrics that support customer success and drive business growth.
Define and optimize customer touchpoints throughout the customer lifecycle.
Curate content and create playbooks to enable the team to deliver consistent and efficient customer outcomes.
Operational Efficiency:
Develop and execute strategies to enhance operational efficiency.
Monitor key performance indicators (KPIs) and adjust processes as needed to achieve company goals.
Identify and implement opportunities for cost savings and process improvements.
Process Development and Improvement:
Design, develop, and refine operational procedures to ensure optimal productivity and scalability.
Collaborate with cross-functional teams to integrate new processes that align with and support the company's business strategy.
Utilize data-driven methods to identify, analyze, and resolve bottlenecks and inefficiencies in operations.
Technology Integration:
Leverage AI, automation, and other technological advancements to streamline and enhance operational processes.
Stay informed about industry trends and emerging technologies, incorporating relevant innovations into the business.
Drive the adoption of new tools and technologies that improve the efficiency and effectiveness of the Customer Success team.
Reporting and Analysis:
Prepare and present detailed operational reports and insights to senior management.
Use data and analytics to inform decisions, develop strategies, and drive continuous improvement.
Conduct regular audits to assess the effectiveness and efficiency of processes, recommending improvements where necessary.

where we're driven by the belief life needs play. Were on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

Responsibilities:
Managing the operation of monetization & product activities inside the game through the games Back Office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc
Responsible for ensuring the smooth running of all the promotions, events, and live tests
Responsible for setting up campaigns in the games Back Office system, including managing assets and pricing configurations
Responsible for enabling/disabling game features and events through the games Back Office system
Work with monetization, economy, R&D, and product teams
Work with the QA team to make sure the campaigns configurations are working in the live version
Daily monitoring of tests

Were looking for an energetic, creative, resourceful, and super communicative person with a can-do attitude to join our global Marketing Ops dynamic team and help us build and maintain the next generation Marketing Ops environment.
The ideal candidate is a tech savvy, strategic thinker with strong project management skills who has experience as an operational marketer and a strong background with Marketing Automation tools (preferably Marketo).
You should be a natural problem solver with great attention to details and excellent time management skills to succeed in this role.
What you'll do:
Manage projects end to end: plan, design and execute Marketing Operations projects using project management skills and business process understanding
Marketing Automation: actively manage, maintain and enhance Marketing Automation tasks, while understanding our Sales-Marketing environment
Contractors management: own processes with our external contractors while optimizing their work
Cross-functional collaboration: work daily with regional and global teams across the broader organization, understanding their needs and prioritizing to meet deadlines
Data-driven reporting: produce various reports drawn from different data systems and sources for analyzing project KPIs
Stakeholder training: provide continuous training to relevant stakeholders on data interpretation, optimal lead management and Marketing Ops processes
Lead nurture: maintain and optimize lead nurture funnels
Campaign building and Management: build campaigns using Salesforce & Marketo, perform list imports, email campaigns and different website tools

where we're driven by the belief life needs play. Were on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

Responsibilities:
Managing the operation of monetization & product activities inside the game through the games Back Office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc
Responsible for ensuring the smooth running of all the promotions, events, and live tests
Responsible for setting up campaigns in the games Back Office system, including managing assets and pricing configurations
Responsible for enabling/disabling game features and events through the games Back Office system
Work with monetization, economy, R&D, and product teams
Work with the QA team to make sure the campaigns configurations are working in the live version
Daily monitoring of tests

In this dynamic role, you will be responsible for analyzing payment network regulations, product specifications, and other business publications. Your work will support various business functions through a deep understanding of payment networks, ensuring compliance and optimizing business processes.

Key Responsibilities:
Analyze and interpret regulations, product specifications, and other relevant business publications from major payment networks like Visa and MasterCard.
Provide in-depth support to the business by bridging the gap between scheme regulations and the companys business operations and systems.
Collaborate closely with multiple business departments including Product, Development, Sales, Account Management, Operations, Legal, Risk, and Compliance.
Monitor and follow up on payment network updates related to fees, new products, technical changes, and regulations.
Support the product team in formulating and implementing various payment network-related projects.
Execute tasks and projects effectively, even in scenarios where direct authority is not provided.

The Operations Specialist will play a crucial role in driving efficiencies and developing robust processes within the CS organization. This position requires a strategic thinker with a deep understanding of business operations and a strong commitment to continuous improvement. The ideal candidate will have a proven track record in streamlining operations, enhancing productivity, and ensuring operational excellence.
What you'll do:
Operational Efficiency:
Analyze and evaluate current processes for improvement
Develop strategies to enhance efficiency and reduce costs
Monitor KPIs and adjust processes to achieve goals
Process Development and Improvement:
Design and refine operational procedures for optimal productivity
Collaborate across departments to integrate new processes supporting business strategy
Use data-driven methods to identify and solve bottlenecks and inefficiency
Ongoing support to our CS team to make sure they are able to do their job
Technology Integration:
Leverage AI, technology, and automation to improve processes
Stay updated with industry trends and advancements
Reporting and Analysis:
Prepare and present operational reports to senior management
Use data and analytics to drive decisions and strategies
Conduct regular audits to ensure process effectiveness and efficiency

We are looking for an seasoned backend engineer with a strong background who understands the principles of distributed data processing engines and has built complicated data processing pipelines. Familiar with modern data processing stack, have a strong problem-solving attitude and, most importantly, youre passionate about understanding the business side of the platform. Our platform engineers have an end-to-end understanding of the data our products generate and the commercial models and data structures in which they fit.
What you'll do:
Develop end-to-end ETLs and data infrastructure features from data processing logic to database choice and implementation through to API development
Improve the scalability and performance of existing data pipelines and query engine
Solve scalability challenges for ad-hoc querying
Delve into existing pipelines and business logic, target weaknesses and add functionality
Work with Product and other members of R&D in finding creative solutions to our customers problems
Continuously learn and follow new technologies both for personal growth and to ensure we are making the most informed technology choices possible