דרושים » רכש ולוגיסטיקה » R&D Operations specialist- Replacement for a maternity leave

משרות על המפה
 
בדיקת קורות חיים
VIP
הפוך ללקוח VIP
רגע, משהו חסר!
נשאר לך להשלים רק עוד פרט אחד:
 
שירות זה פתוח ללקוחות VIP בלבד
AllJObs VIP
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
פורסם ע"י המעסיק
28/11/2024
Location: Herzliya
Job Type: Full Time and Temporary
Replacement for a maternity leave
Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. The R&D operation position will be responsible for procurement and logistics processes across various projects in the R&D department. What you will be doing:
* Responsibility for end-to-end operational aspects of R&D projects, including working in a dynamic environment, across multiple interfaces, and under a tight schedule:
* Lead and control the R&D logistic process.
* Plan and support material flow - R&D and consumable (order, monitoring, tracking, control)
* Manage internal price list and RMA process.
* Develop and implement methodologies for supply planning and process.
* Working with sub-contractors and vendors.
* Responsibility for department tools and inventory management.
* Leading and controlling R&D requirements to meet their projects schedule.
* Bridge and facilitate between R&D, engineering, and operation.

Country:
Israel

City:
Herzliya
Requirements:
* Bachelor’s degree or above, preferably in Industrial Engineering/supply chain/ logistics
* 1-3 years of experience in coordinating multi-disciplinary projects.
* Work experience with sub-contractors and vendors.
* Service and Detail-oriented with the ability to prioritize tasks.
* Perform problems troubleshooting and find quick solutions.
* Maintain productive working relationships with all R&D groups & Operations.
* High level of oral and written communication skills in Hebrew and English.
* Flexible thinking and quick adaptation to changes.
* Experience with ERP systems/Agile- Advantage
* High-level proficiency in Excel- Advantage SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance. Replacement for a maternity leave
This position is open to all candidates.
 
Hide
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7910444
סגור
שירות זה פתוח ללקוחות VIP בלבד
משרות דומות שיכולות לעניין אותך
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
משרה בלעדית
לפני 20 שעות
מייד 4 נט מערכות בע"מ
דרושים במייד 4 נט מערכות בע"מ
Location: Herzliya
Job Type: Full Time
As a Systems Implementer at Made4net, you will play a critical role in deploying and configuring our software solutions to meet the specific needs of our clients. You will work closely with clients to understand their business processes, configure our software to optimize these processes, and provide ongoing assistance to ensure successful implementation and adoption.

Job Responsibilities:
- Client Consultation: Work directly with clients to understand their business processes, requirements, and goals for the supply chain software solution.
- system Configuration: Configure and customize the software to align with client requirements, ensuring optimal performance and functionality.
- Implementation Planning: Develop and execute detailed implementation plans, including timelines, project customization, project-level specifications, and resource allocation.
- User Training: Conduct training sessions for end-users to ensure they are proficient in using the new system and can maximize its benefits.
- Testing and Quality Assurance : Perform thorough testing of the configured system to identify and resolve any issues before deployment.
- Ongoing Support and Client Relations: Provide post-implementation assistance to address any issues, and maintain strong client relationships to ensure the system continues to meet their
needs.
Requirements:
- At least 2 years of experience managing complex global software projects.
- Proficiently use SQL for data manipulation.
- Excellent communication and client-facing skills.
- Proven ability to configure and customize software based on client needs.
- Strong problem-solving skills and attention to detail.
- Experience in conducting user training and providing ongoing support.
This position is open to all candidates.
 
Show more...
הגשת מועמדות
עדכון קורות החיים לפני שליחה
7970950
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
לפני 19 שעות
דיפלומט
דרושים בדיפלומט
מיקום המשרה: מספר מקומות
סוג משרה: משרה מלאה
תיאור התפקיד:
תיכנון ביקושים ויצירת תחזיות מכירות,תוך התחשבות באירועים משתנים (השפעת שיווק / מכירות),ובהתאם לפרמטרים מוגדרים ומגמות השוק.
תיאום והזמנת מוצרים, ע"פ תחזיות ביקוש.
אחריות על זמינות המוצרים בקטגוריה עליה עובד, בזמן הנכון ובעלויות הנמוכות ביותר.
ניהול קשרי לקוחות, קבלה ורישום הזמנות, בדיקה ואישור כל הפרמטרים בהזמנה, עדכון מצב הזמנות, תאום משלוחים, הפקת חשבוניות לתשלום.
עבודה מול ממשקים שונים בחברה: מכירות, כספים,מחסן, שע"מ וכיו"ב.
ניהול המלאי,ניתוח נתונים ודוחות.

תנאי עבודה:
שעות עבודה- 8:00-16:30, עם נכונות לשעות נוספות בעת הצורך.
קרן פנסיה והשתלמות מהיום הראשון.
דרישות:
תואר ראשון- חובה! (יתרון למהנדס/ת תעשייה וניהול).
ניסיון של שנה לפחות בתפקיד דומה: מעתד/ת מלאי /פלנר/ית/מתכנן/ת מלאי- חובה.
יכולת עבודה בצוות ולחילופין, באופן עצמאי.
שליטה מלאה בכל תוכנות ה- office בפרט בתוכנת אקסל -בניית דוחות וכו'- חובה.
אנגלית ברמה גבוהה - כתיבה,קריאה,דיבור-חובה.
נכונות לעבודה במשרה מלאה- ימים א'-ה' (מדיניות עבודה היברידית לאחר חפיפה)
* המשרה מיועדת לנשים ולגברים כאחד.
 
עוד...
הגשת מועמדות
עדכון קורות החיים לפני שליחה
7949955
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
פורסם ע"י המעסיק
01/11/2024
חברה חסויה
Location: Herzliya
Job Type: Full Time
Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive
What will you be doing:
* Manage SE Sales and Support warehouse (3PL) daily activities, including issuing work plans.
* Mentor and train other sales and support hubs globally.
* Develop and oversee weekly, quarterly, and annual plans and forecasts.
* Monitor supply plans, inventory levels, and supervise inventory cycle counts.
* Track order preparation, fulfillment, and communicate with relevant parties.
* Analyze shipment data and progress against quarterly targets.
* Prioritize shipments based on stock availability, customer needs, and warehouse capacity.
* Participate in the development of distribution centers and depots in SolarEdge territories worldwide.
* Initiate process improvements in the order fulfillment process.
* Lead projects to optimize delivery times, reduce costs, and enhance efficiency.
* Utilize ERP, QlikView BI, and Agile systems in daily work.
* Manage and analyze key performance indicators (KPIs).

Country:
Israel

City:
Herzliya
Requirements:
* BSc/BA in Industrial Engineering or related field
* 2-3 years’ experience working in sales operations, planning, logistics or supply chain roles preferably in high-tech companies
* Experience with ERP systems & Microsoft Office, strong proficiency in Excel
* Fast learner, Independent and autodidact, who has the ability to handle multiple tasks in a fast-paced environment
* Strong analytical & communication skills
* Excellent English - a must
* Customer oriented with the ability to influence and motivate internal and external partners
* Hardworking, dedicated, and responsible SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. ?SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7874423
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
פורסם ע"י המעסיק
1 ימים
חברה חסויה
Location: Herzliya
Job Type: Full Time and English Speakers
we are a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. We are seeking a detail-oriented and analytical Forecast Analyst (Junior Position) to join our team. The ideal candidate will have experience in analyzing data and developing forecasts to support strategic decision-making. The Forecast Analyst will work closely with various departments to provide insights and predictions that drive business performance.
Key Responsibilities - Analyze historical data and market trends to develop accurate forecasts and business insights. - Create and maintain forecasting models using statistical methods and software tools. - Collaborate with departments to understand their forecasting needs and requirements. - Prepare and present reports on forecast accuracy, trends, and business impacts to stakeholders. - Monitor and adjust forecasts based on changes in market conditions or business strategies. - Assist in the development of annual and quarterly business plans by providing detailed forecasts and projections. - Ensure data integrity and accuracy in all forecasting activities.
Requirements:
*  BSc in Industrial Engineering or Economics from a recognized university - Must
* - Junior, Up to 2 years experience in data / forecast / business analytics roles.
* - Experience in a high-tech company a plus.
* - Excellent English - must.
* - Proficiency with Microsoft Office, strong proficiency in Excel.
* - Strong analytical skills, detail oriented, self-starter, ability to operate multiple tasks in a fast-paced business environment.
* - Team player and excellent communication skills.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7975357
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
04/11/2024
Location: Herzliya
Job Type: Full Time
where we're driven by the belief life needs play. Were on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

Responsibilities:
Managing the operation of monetization & product activities inside the game through the games Back Office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc
Responsible for ensuring the smooth running of all the promotions, events, and live tests
Responsible for setting up campaigns in the games Back Office system, including managing assets and pricing configurations
Responsible for enabling/disabling game features and events through the games Back Office system
Work with monetization, economy, R&D, and product teams
Work with the QA team to make sure the campaigns configurations are working in the live version
Daily monitoring of tests
Requirements:
Highly attentive to details, thorough, responsible, and punctual, and the ability to learn and operate multiple applications
Strong problem-solving/ troubleshooting skills
Analytic skills and the ability to work with large data sets
Ability to work collaboratively in a team-oriented environment.
Strong work ethic, demonstrating a willingness to go the extra mile to achieve desired outcomes.
Handle multiple projects simultaneously while maintaining attention to detail.
English proficiency, both spoken and written- Must
BA or B.Sc. in Information Systems, Industrial Engineering / other relevant Engineering field Advantage
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7926204
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
04/11/2024
חברה חסויה
Location: Herzliya
Job Type: Full Time
Were looking for an energetic, creative, resourceful, and super communicative person with a can-do attitude to join our global Marketing Ops dynamic team and help us build and maintain the next generation Marketing Ops environment.
The ideal candidate is a tech savvy, strategic thinker with strong project management skills who has experience as an operational marketer and a strong background with Marketing Automation tools (preferably Marketo).
You should be a natural problem solver with great attention to details and excellent time management skills to succeed in this role.
What you'll do:
Manage projects end to end: plan, design and execute Marketing Operations projects using project management skills and business process understanding
Marketing Automation: actively manage, maintain and enhance Marketing Automation tasks, while understanding our Sales-Marketing environment
Contractors management: own processes with our external contractors while optimizing their work
Cross-functional collaboration: work daily with regional and global teams across the broader organization, understanding their needs and prioritizing to meet deadlines
Data-driven reporting: produce various reports drawn from different data systems and sources for analyzing project KPIs
Stakeholder training: provide continuous training to relevant stakeholders on data interpretation, optimal lead management and Marketing Ops processes
Lead nurture: maintain and optimize lead nurture funnels
Campaign building and Management: build campaigns using Salesforce & Marketo, perform list imports, email campaigns and different website tools
Requirements:
Technology savvy: strong passion for understanding technology and business processes around them to effectively address common pain points
Marketing Automation experience: at least two years of working experience with Marketing Automation tools (preferably Marketo) in B2B companies
Salesforce experience: at least two years working experience with Salesforce
Stakeholder management: proven ability to drive change and harness collaboration from different teams and groups to meet our needs
Integration tools proficiency: experience with Make/Integromat (preferable) or similar service
Data Analysis skills: expertise in Excel / Google Sheets, preferably with ability to use AI for advanced data analysis
Strong strategic thinking: ability to strategize and develop work processes and project designs
Attention to detail - passionate about researching problem sources/bugs and ensuring they are resolved
Communication skills: native or near-native English level - written and verbal skills
Organizational skills: strong organizational and time-management skills, experience with Asana or a similar tool
Bonus Points:
Global high tech B2B/SAAS company experience
HTML experience
BA/BSc in Industrial Engineering / Marketing / Data Science or equivalent
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7925683
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
06/11/2024
Location: Herzliya
Job Type: Full Time
The CS Operations Manager will play a crucial role in driving efficiencies and developing robust processes within the CS organization. This position requires a strategic thinker with a deep understanding of business operations and a strong commitment to continuous improvement. The ideal candidate will have a proven track record in streamlining operations, enhancing productivity, and ensuring operational excellence.
What you'll do:
Customer Journey Management:
Map, analyze, and continuously improve various stages of the customer journey.
Develop and implement lifecycle processes, policies, and metrics that support customer success and drive business growth.
Define and optimize customer touchpoints throughout the customer lifecycle.
Curate content and create playbooks to enable the team to deliver consistent and efficient customer outcomes.
Operational Efficiency:
Develop and execute strategies to enhance operational efficiency.
Monitor key performance indicators (KPIs) and adjust processes as needed to achieve company goals.
Identify and implement opportunities for cost savings and process improvements.
Process Development and Improvement:
Design, develop, and refine operational procedures to ensure optimal productivity and scalability.
Collaborate with cross-functional teams to integrate new processes that align with and support the company's business strategy.
Utilize data-driven methods to identify, analyze, and resolve bottlenecks and inefficiencies in operations.
Technology Integration:
Leverage AI, automation, and other technological advancements to streamline and enhance operational processes.
Stay informed about industry trends and emerging technologies, incorporating relevant innovations into the business.
Drive the adoption of new tools and technologies that improve the efficiency and effectiveness of the Customer Success team.
Reporting and Analysis:
Prepare and present detailed operational reports and insights to senior management.
Use data and analytics to inform decisions, develop strategies, and drive continuous improvement.
Conduct regular audits to assess the effectiveness and efficiency of processes, recommending improvements where necessary.
Requirements:
Bachelor's degree in Industrial Engineering and Management or a degree in Economics or a related field (or equivalent experience)
3-5 years of experience in a CS operation / customer success role
Proven track record of increasing renewal rates and driving customer retention
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
Experience with data analysis and reporting tools
Bonus Points:
SQL proficiency
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7929652
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
04/11/2024
חברה חסויה
Location: Herzliya
Job Type: Full Time
where we're driven by the belief life needs play. Were on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

Responsibilities:
Managing the operation of monetization & product activities inside the game through the games Back Office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc
Responsible for ensuring the smooth running of all the promotions, events, and live tests
Responsible for setting up campaigns in the games Back Office system, including managing assets and pricing configurations
Responsible for enabling/disabling game features and events through the games Back Office system
Work with monetization, economy, R&D, and product teams
Work with the QA team to make sure the campaigns configurations are working in the live version
Daily monitoring of tests
Requirements:
Technical background in Operations, CRM, Technical Support, Configuration, Technical Project Manager, or similar role.
Highly attentive to details, thorough, responsible, and punctual, and the ability to learn and operate multiple applications
Strong problem-solving/ troubleshooting skills
Analytic skills and the ability to work with large data sets
Ability to work collaboratively in a team-oriented environment.
Strong work ethic, demonstrating a willingness to go the extra mile to achieve desired outcomes.
Handle multiple projects simultaneously while maintaining attention to detail.
English proficiency, both spoken and written- Must
BA or B.Sc. in Information Systems, Industrial Engineering / other relevant Engineering field Advantage
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7926193
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
06/11/2024
חברה חסויה
Location: Herzliya
Job Type: Full Time and English Speakers
we are seeking a versatile Data Analyst: go-to-market to join our dynamic team. This diverse role blends engagement in broader Go-to-Market (GTM) initiatives and analytics with a more detailed domain in marketing analytics. With the responsibility of helping us serve over 750 internal users within the GTM organization, you will directly contribute to strategic decision-making, drive business growth, and enhance operational efficiency within our unified GTM Data Analysts group.
What you'll do:
In your broad role as a Data Analyst: Go-to-Market, your activities will straddle two key scopes: GTM analytics and marketing analytics.
Within the GTM scope, you'll steer high-impact projects such as developing comprehensive pricing strategies and account segmentations. In this domain, you will be expected to drive innovation in analytics and treat analytics itself as a product.
Simultaneously, in the realm of marketing analytics, you'll pioneer key projects like conducting funnel analysis and assessing the effectiveness of paid and growth campaigns to provide valuable insights to senior management.
Requirements:
+3 years of work experience as an analyst in a SaaS company
Bachelor's degree in a quantitative field such as Mathematics, Statistics, Computer Science, Engineering, Industrial Engineering, Finance, etc.
High proficiency in SQL & Excel, Experience in building ETL solutions / Python
Excellent verbal and written communication skills - clear and articulate communicator in English
Business-oriented thinking with the ability to collect, organize, and analyze significant amounts of data with attention to detail and accuracy
Bonus Points
Marketing domain expertise: B2B marketing building blocks knowledge such as online campaigns, funnel analysis, website journeys and pipeline creation deep understanding
Relevant Master's degree
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7929639
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
04/11/2024
חברה חסויה
Location: Herzliya
Job Type: Full Time
Do you enjoy solving complex technical problems?
the Support Team is a critical part of our business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work cross-departmentally.
What you'll do:
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Work with Customer's App development team to troubleshoot any SDK implementation issues
Work with our Engineering and Product teams on escalations and product enhancement requests.
Work closely with the Customer Success Manager and other internal teams to provide technical support
Enrich our client Knowledge Base with relevant technical information
Contribute to the improvement of the Support AI tools
Requirements:
3+ years of experience in a tech company
BSc/ BA in Computer Science, Industrial Engineering, Information Systems, or an equivalent degree
Experience in technical customer service, and superior communication skills for complicated issues
Excellent written and verbal skills in English
Highly adaptable, fast learner, inquisitive
Multitasking and ability to work independently
Ability to collaborate cross-functionally on a global scale
Passion for Superior Client Experience
Advanced- SQL
Bonus Points:
Familiar with the Ad Tech industry
Data analyzing experience
Mobile (iOS, Android) development/QA experience
Familiar with programming or scripting language to do internal analysis and automation tools
Ability to communicate in Russian or other languages.
Passion for generative AI
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7925662
סגור
שירות זה פתוח ללקוחות VIP בלבד