We are looking for an IT Specialist & Support to manage our IT infrastructure and provide top-notch technical support to our team. In this role, youll be essential in maintaining our technology systems, supporting end-users, and ensuring a secure and efficient IT environment.
As part of your role, you will:
Help Desk Support: Provide first-line technical support to employees, addressing hardware, software, and network issues. Manage and resolve IT tickets efficiently.
Onboarding & Equipment Management: Install, configure, and troubleshoot end-user devices, software, and peripherals, including conference rooms and other office equipment. Ensure smooth onboarding for new employees.
Security Enforcement: Implement and enforce the companys security policies across all devices and users, ensuring compliance and security integrity.
Technical Assistance: Respond to technical support requests in person, via ticketing systems, or over the phone, delivering timely and effective solutions.
System & Network Troubleshooting: Diagnose and resolve system and network problems, including hardware and software faults.
Documentation: Maintain and update internal IT procedures, ensuring accurate records of all technical processes.
Equipment Maintenance: Configure and maintain all technical equipment, including computers, printers, and back-office systems.
User & Permission Management: Manage users and permissions in platforms like Active Directory, Azure AD 365, Slack. Address hardware, software, and network-related issues promptly.
IT Project Initiatives: Lead and participate in IT projects aimed at improving the efficiency and smooth functioning of employees, ensuring alignment with business objectives.
Continuous Improvement: Stay updated on industry trends and advancements to recommend and implement improvements in IT systems.

we are looking for a Support Account Manager
1. Personalized Service (Approximately 33% of time)
-Provide informed strategic planning, storage support best practices and upgrade advice.
-Understands the customers' environment and apply knowledge to improve the overall support experience.
-Conduct regular operational service reviews and provide customer-tailored best practice recommendations

2. Centralized Support Management (Approximately 33% of time)
-The SAM is strategically positioned to review and oversee all of assigned customers' support activities, enabling maximum efficiency while minimizing risk
-During any critical events, the SAM facilitates issue resolution and ensures effective communication, from customer storage administrators to high level management
3. Customized Proactive Care (Approximately 33% of time)
-Through a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, the SAM consults and provides deliverables aimed at mitigating risks and ensuring stability of the Solution.

Job ID: 127226-en_US