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We are seeking a detail-oriented Technical Writer to join our team. The ideal candidate will have a strong grasp of technology and the ability to convey complex technical concepts in clear, concise, and user-friendly documentation. In this position, you will act as an integrated part of our product team, collaborating with engineers, marketing, support, and other stakeholders to gather information and produce high-quality documentation that meets the needs of our users.
What will you do:
Plan, write, and maintain content for our Help Center, Product wording, and Internal tech knowledge base.
You will have end-to-end responsibility for writing clear documentation for a wide range of new complex features.
Collaborate with technical teams to gather information and ensure content accuracy.
Analyze content performance, impact on user satisfaction, and additional data.
Edit and proofread content for clarity, consistency, and correctness.
Maintain and update documentation repositories.
Close knowledge gaps based on internal requests and BI.

As a Senior Technical Writer, you will join our dynamic documentation team, playing a crucial role in supporting the product team with a focus on AI. Collaborating closely with product managers, software engineers, and other stakeholders, you will craft comprehensive documentation, including release notes, user procedures, user scenarios, graphics, and innovative formats tailored to AI's unique features.
Your expertise and insight will enhance our documentation processes and standards. Each day will present new challenges and opportunities for growth, allowing you to leverage your skills to improve the clarity, accessibility, and usability of our documentation for both internal and external stakeholders.
Join us in shaping the narrative of our products and empowering users to maximize the value of our AI solutions.
What will you do?
Support the Product team, focusing on innovative cybersecurity solutions.
Plan, research, and document features in a topic-based method. Research includes collaboration with Support, Development, QA, Product Management, and other teams, with a focus on self-learning through hands-on and independent study.
Write according to our style guide and our implementation of STE to create error-free release notes and admin guides, published to multiple formats.
Work with the Product Documentation team to create integrated, consistent deliverables and to innovate for constant improvement.
Create videos of procedures.
Share the load on team projects for quick releases and across-the-board quality updates.