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פורסם ע"י המעסיק
14/01/2022
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are looking for a Customer Service Team Lead, responsible for managing our global team of Service Representatives. The team provides support to all our customers to high satisfaction and fast response and resolution times. You will act as a focal point for communication with the Product Managers, Customer Success, and R D teams to ensure a smooth flow of escalations and work to optimize where needed.
Requirements:
Bachelors degree (science field- advantage)
At least 2 years of experience in a managerial role leading a B2B customer service team or equivalent in one of the following industries: Fintech, Cloud Services, Saas Enterprise products, B2B software.
Experience hiring and training Support representatives and managing a shift-based support team.
Proven experience with creating and optimizing support processes.
Native-level English with excellent written and verbal communication skills.
Experience with tech support web tools such as Zendesk or Jira Service Desk.
Strong analytical and troubleshooting skills.
Adaptability, flexibility, and readiness to work in a fast-paced, constantly changing environment.
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