Overseeing and growing Companys Knowledge team of technical writers, content writers, video producers, and training specialists Building and maintaining Company's help center.
Adding new content for newly added products and features Overseeing the creation of knowledge base articles (external and internal) and training content Introducing new methods and tools for self-help and training Maintaining KPIs for team performance Maintaining a high level of knowledge accuracy.
Recruiting and overseeing team members Managing and executing ongoing projects as requested by the CX Management.
Maintaining great working relationships with additional teams such as Sales, Customer Success, Support, Product and HR.
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Requirements: Experience managing and growing team leaders and leads.
Experience managing a team with diverse skills sets. Data-oriented with an interest in BI and number-based decision making Passion for building exceptional content.
Hardworking, positive disposition. Tech-savvy with an understanding of the customer journey (company-specific training provided) Experience in the hospitality, hotel, and travel industry - a plus!
Experience in building video-based training materials - a plus!
Fluent English. Excellent communication skills.
המשרה מיועדת לנשים ולגברים כאחד.