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נאספה מאתר אינטרנט
16/06/2021
חברה חסויה
Location: Merkaz
Engage with Companys strategic partners to build/strengthen relationships, understand their business needs and convey Companys value. Analyze performance, identify partners that are not maximizing their potential and drive them to greater success and growth Maintain a detailed understanding of Companys products and services, assist customers with questions and suggest the best course of action for any issue they encounter Act as the customer advocate internally while effectively collaborating with internal teams including product management, engineering, risk, compliance sales and finance. Have an expert understanding of customers business challenges and identify growth opportunities Manage Junior Customer Success specialists by helping them to improve their CS toolbox and professional development **Please provide your CV as WORD Document.
Requirements:
2+ years of experience in Customer Success positions within a startup/software company - A must. Experience working with startup clients who never sleep, and are passionate about bringing an excellent service to their users. The understanding that as a CSM in Companys Products, the partners trust you to get the job done, whatever and whenever it takes. A Data-driven mindset with analytic skills that provides solutions and conclusions to complex problems Strong organizational skills, attention to detail, ability to prioritize, and meet deadlines. Ability to juggle between multiple projects at once and keep focused on the highest priorities in a fast-paced, dynamic environment Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Very strong verbal and written. English skills.
 
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