We are looking to hire an IT expert with a focus on service, outstanding communication abilities, and a deep understanding of best practices.
You'll ensure our IT infrastructure operates reliably and securely, facilitating company-wide success in a mixed Windows and Mac environment.
Responsibilities:
Administer and support the daily operations of our IT network systems, which include endpoint management, cloud services, identity management, device configuration
Develop and manage the companys network architecture to maintain robust connectivity and security
Design and implement IT infrastructure solutions, ensuring efficient and effective deployment
Track and resolve system issues, maintaining detailed records from identification to resolution
Collaborate with various teams to refine processes for increased efficiency
Ensure uninterrupted operation of essential workplace technology, including network infrastructure, Wi-Fi, internet access, Teams rooms, scheduling systems, and dashboards.

Required IT Specialist
As the IT Specialist, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs.
You will be responsible for various core processes and systems within, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities:
Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
Install, configure, and maintain hardware and software.
Set up accounts and workstations.
Manage office inventory.
Assist with IT procurement
Deploy and manage new IT systems, services, and projects.
Monitor performance and maintain systems according to the companys guidelines.
Ensure security policies, procedures, and protocols of the company.
Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

As the IT Specialist at Nucleai, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs. You will be responsible for various core processes and systems within Nucleai, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities
* Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
* Install, configure, and maintain hardware and software.
* Set up accounts and workstations.
* Manage office inventory.
* Assist with IT procurement
* Deploy and manage new IT systems, services, and projects.
* Monitor performance and maintain systems according to the company’s guidelines.
* Ensure security policies, procedures, and protocols of the company.
* Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

We are seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to our employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Windows and Mac.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc..
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.

About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position As an IT Specialist, you will be responsible to provide technical support and guidance to the Mindspace members and employees What you will be responsible for, mainly:
* Maintaining communication with the Global IT Director and ensuring that branch policies are in line
* Providing technical support and guidance to the Mindspace members and employees
* Integration of new technology systems throughout the Israel market
* Cisco Meraki Network administration - VLANs, Switches, MX, etc.
* Managing network printers - installing and configuring
* Maintain and operate conference rooms AV systems
* Documentation and developing training materials as needed to fulfill the project requirements. #LI-Onsite

Required NOC OPERATION LEAD
Join our R&D as a NOC Team Lead, where you'll drive the enhancement of work processes, tools, and KPI management to make sure our team is maximizing its potential.
The team monitors our production environments, applications, and deployment pipelines. Our responsibilities include, among other things, managing incidents from identification through resolution to RCA and acting as the primary point of contact for cost anomaly detections.
Responsibilities:
Lead the establishment, implementation, and tracking of team KPIs and SLOs.
Collaborate with R&D functions to establish and maintain a robust system and practices
Elevate and expand the teams scope and methods, including playbooks & protocols, end-to-end monitoring, anomaly detection, and incident management, to ensure alerts and incidents are handled quickly and professionally.
Revise and implement processes and practices for measuring and managing the teams effectiveness, quality, efficiency, and reliability.
Spearhead knowledge management, ensuring up-to-date materials in line with team standards.

We are NeoGames (Nasdaq: NGMS), a global leader of iLottery solutions and services to national and state-regulated lotteries. We are part of the NeoGames Group, an iGaming powerhouse with 1100 employees spread across 8 countries. At NeoGames, we pride ourselves on our “People first” culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations. The NOC/SOC Shift Leader plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.

Responsibilities:
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures. Monitor and manage shift operations to ensure efficiency and productivity. Collaborate with other shift leaders and management to maintain seamless 24/7 operations. Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).? Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.? Incident management Detection, Analysis, Notification, Reaction until resolution, Documentation Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team. Ensuring that NOC tools and technologies are properly maintained and updated.

Required IT Support Engineer
Job Description
Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux).

We are looking for a Help Desk Team Leader to join and lead our fast-growing regional IT Services team.
Reporting to our IT Services Manager. you will be responsible for overseeing and optimizing the performance of our IT team within the region. This role requires a proactive approach to managing team workflows, resolving critical issues, and ensuring a high level of service delivery.
Responsibilities:
Coordinating daily ticket assignments and task delegation among team members, considering urgency, complexity, and skill levels for optimal resolution
Conducting regular management routines, including updates, training, and performance evaluations to align the team with workflows and procedures
Managing the creation and validation of the knowledge base, local procedures, and workflows specific to the region, ensuring accurate documentation and adherence to guidelines
Streamlining the onboarding and termination processes, overseeing equipment inventory and procurement, and maintaining updated information across regional sites
Acting as the primary point of contact and escalation for business-related issues, ensuring swift resolutions and providing constant feedback on progress.