Required Senior Support Engineer L2 /3
The support engineer provides high-quality technical support for companys rapidly growing customer base.
As an expert in both the infrastructure and applicative aspects, the engineer willsupport both technical and non-technical end-users.
Scripting and documentation project will also be included.
- Monitor an operational financial system
- Interact with customers in the US/EU as tier-2/3 support
- Taking ownership of technical issues, and working with our Development group to
resolve more advanced issues when necessary.
- Perform configuration modifications, Documenting troubleshooting and problem
resolution steps
- Work closely with R&D
- 3+ years experience in a similar role
Requirements:
Desired Skills & Experience-
- Linux knowledge: analyze logs, regexp, processes.
- Experience as support Engineer for production environments.
- Excellent English.
- Scripting: one of bash, python, Perl, Cshell.
- Basic Network knowledge, telnet, TCP/IP.
- Must - working hours might occasionally include weekends and Jewish holidays.
- Must - working hours might occasionally include 23:00 to 07:00, IL time.
- Must - the job is in Jerusalem.
Advantage-
- Financial background: FIX protocol, FX trading,
- Experience with Jira.
- Experience with SVN.
- ++Experience with C.