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פורסם ע"י המעסיק
19/11/2019
חברה חסויה
Location: Kfar Netter
Job Type: Full Time
Product Expert at Autotalks Support Team is the primary technical contact for customers for pre-sale and post-sale technical support on all aspects of Autotalks offering. Responsibilities:
* Provide technical support to customers (remotely and on-site)
* Supporting pre-sale activities by training and introducing Autotalks offering (remotely and on-site
* Owning issues reported by customer until resolution
* Hands on troubleshooting of SW and System issues in the lab
* Preparing failure analysis reports and clearly communicating them to the customer
* Represent customer needs in the organization by impacting new feature definition, schedule and priority of bug resolution
* Drive cross-company activities such as complex issue investigations, customer design reviews
* Support pre-sale activities by technical workshops at customer site
* Report to Customer Support Team Leader
Requirements:
Requirements:
* Bachelor’s Degree in Computer Science / Electrical Engineering
* >3 years developer experience in C/C++, preferably embedded
* Hands on experience investigating complicated SW/HW/System issues
* Willingness to travel abroad (US-EU-APAC)
* Strong interpersonal skills
* Strong communication skills, oral and written, fluent English Advantage:
* >3 years experience as FAE/Customer Support, preferably in wireless/semiconductor/automotive industries
* Experience in HW design and troubleshooting
* Experience in Automotive industry
 
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