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נאספה מאתר אינטרנט
19/11/2019
חברה חסויה
Location: Rishon Letsiyon
Job Type: Full Time
Required a TECH SUPPORT ENGINEER.
About The Position
What will you do:
The company support team provides expert technical support for worldwide customers and responsible for:
Installation, configuration and finetune products remote and on-site.
Working with customers to ensure full deployment and support.
Create supporting documentation for customers.
Provide formal remote and onsite training with on the job training to Cynet customers.
Provide Tier3 support - include deep investigation, provide workaround to various problems while meeting SLAs.
Working closely with the SoC, Research and Development teams to ensure quick resolution.
Understand customer needs and help to shape product.
Working days Sunday - Thursday.
Working hours; Sunday - EU time, Monday to Thursday US (EST) time.
Requirements:
Excellent communication skills and a passion for providing top notch service. (written and verbal).
Strong technical troubleshooting skills and problem solving.
Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.
Good knowledge of Mac and Linux distribution.
Experience with Networking protocols & Networking tools (TCP/IP, Ports, Telnet, Netstat).
Excellent problem solving.
Team player.
Multi-tasking.
Ability to work under pressure.
Excellent written, verbal and presentation skills in English.
You may also have:
Familiarity with cyber security domain.
Experience working with Active Directory Forests / Sites / Replication / Gpo etc.
Experience with Databases & SQL queries.
 
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