You will:
Serve as the first point of contact with employees.
Talk employees through basic problem-solving processes.
Provide daily operational support for end-user devices, peripherals, and other related technologies.
Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration deployment along with providing support for locally installed software solutions.
Research and evaluate new products and services that help keep our IT environment current.
Assist with updating FAQ and common troubleshooting (knowledge base).
Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
Requirements: You have:
Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required
3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization - Required
Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux - Required
Proven experience supporting Apple Mac hardware and OSX operating systems Required
Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
Experience with MDM solutions such as In-Tune or JamfFamiliarity with ServiceNow or Zendesk
Experienced with Zoom/Teams conference rooms
Experience with Active Directory, O365/Azure AD, and Powershell
Work from our Jerusalem office 5 days a week.
This position is open to all candidates.