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We are looking for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues.
The expectation of the position is to understand the suite of by software offerings in a deep and technical way in order to provide the customer with the technically correct answers that will allow them to effectively use the DY platform on their website.
As this role is the heartbeat of the organization, our Technical Support Engineers must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders. As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions.
Role
Take ownership and resolve complex technical issues with high customer satisfaction, this includes analyzing big data using our tools, debugging websites using chrome dev tools.
Conduct screen share sessions with our top enterprise brands
Be able to multitask and prioritize incoming tickets both via our chat and support portal.
Participate, and eventually lead, in the support organizations internal initiatives.

seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our products and services. You will serve as the main point of contact, addressing any concerns or issues, providing technical support, and offering product recommendations to enhance their security strategies. The ideal candidate will have a strong background in customer service, excellent communication skills, and a deep understanding of the security industry.
Responsibilities:
Establish and maintain strong relationships with clients to ensure their satisfaction and success with our products.
Serve as the main point of contact for clients, addressing any concerns or issues in a timely and professional manner.
Provide technical support and guidance to clients, troubleshooting any issues they may encounter.
Proactively identify opportunities to enhance clients' security strategies and recommend appropriate products and services.
Collaborate with internal teams to ensure seamless implementation and delivery of solutions to clients.
Monitor customer usage and adoption of our products, analyzing data to identify areas for improvement.
Conduct regular check-ins and business reviews with clients to assess their needs and identify opportunities for upselling or cross-selling.
Stay up-to-date with industry trends and best practices to effectively advise and support clients.

This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to Support efforts with a focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.

The ideal candidate for this role will have a consistent 5 day work schedule with the ability to work standart French business hours from Monday through Friday.



What your day will look like:

Deliver high-quality, timely responses to support tickets received via email, phone or chat
Focuses on resolving complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills
Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
Utilize and contribute to support-related documentation, processes, and workflows
Provide DESS (Dedicated Enterprise Support Specialists) services to our Platinum customers to ensure customer expectations and satisfaction are met
Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
Be an expert in all things so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
Other projects as assigned

As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services.
What You'll Be Doing:
Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship, and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!
We are looking for Customer Experience Consultants to join our teams at different locations; positions are based in Ashdod, Haifa and Tel Aviv. Please submit your application in English.
Key Responsibilities:
* Owns and manages the customer experience for key customers.
* Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
* Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
* Builds strong relationships with customers.
* Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.
 
Youll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
We are committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailin us.

We are looking for a new Sales Representative to join our team!
We need someone who is a negotiator, who is details oriented, a multitasker who is independent and
charismatic.
You'll be given the opportunity to play a key role for a unique company in the co-working scene.
 
As part of your day to day, you will be contacting leads, pitching, touring, and closing sales.
You will often negotiate with C level ranking, meet and interact with existing clients and
make sure our community is growing rapidly.
 
Send us your CV now!

Our awesome Customer Support Team is looking for an additional Baba Member. If you bring English and an additional Language, love to solve Problems, arent scared of Challenges and work great in a fun Team, then you are the One we want!

Responsibilities:
You are the first Contact Person for our Players.
Help solving technical Issues together with our QA Team.
Provide detailed Information regarding our Games and all special Features.
Player Retention.