לוח משרות דרושים משרה מלאה

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

We are seeking a highly skilled and experienced Technical Product Expert& SME with a deep understanding of security principles in on-premise and cloud environments, ideally with some offensive security background. The ideal candidate will have a strong background in leading technical and non-technical teams and extensive knowledge of security frameworks, remediation methodologies, and security operational models.



Responsibilities:

Provide technical guidance, mentorship, and support team members to ensure high-quality service delivery.
Methodological mindset to create and maintain security and product usability processes and enforce them with internal customers such as CSMs, SEs, and the product team
Collaborate with product and RND about product usage and feedback from the field
Continuously monitor, analyze, and report on key performance indicators (KPIs) of the product.
In escalated client meetings, provide product matter expert remediation insights, recommendations, and security best practices.
Stay abreast of industry trends, emerging technologies, and best practices in automation to provide strategic insights and recommendations for enhancing technical solutions.

We are seeking a highly skilled and experienced SOC Manager to lead the development and operation of our Security Operations Center. This role involves building a new SOC team, adopting and deploying SIEM (Security Information and Event Management) technology, and managing incident response in a hybrid environment (on-prem/cloud).

Responsibilities:

Team Recruitment and Leadership: Recruit and mentor a team of 2-3 SOC analysts. Lead, develop, and evaluate team performance.
Technology Selection and Deployment: Identify and deploy appropriate SIEM technology to enhance our cybersecurity posture.
Alert and Log Management: Map out all necessary alerts and logs for continuous monitoring and threat detection.
Alert Classification and Prioritization: Develop a system to classify and prioritize alerts based on severity and impact.
Hybrid Environment Monitoring: Oversee the monitoring of both on-premises and cloud-based systems.
Automation and Process Improvement: Implement automation strategies to enhance the efficiency and effectiveness of the SOC operations.
Incident Response Management: Lead and manage the incident response process, ensuring swift and effective resolution of security incidents.