לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות

Requirements:
A bachelor's degree is highly desirable.
Previous experience in technical support roles.
Strong written and oral communication skills in both Hebrew and English.
Excellent interpersonal skills and a commitment to high-level service.

Requirements:
Strong analytical skills and attention to details.
Ability to perform repetitive and meditative work.
Ability to manage multiple tasks at the same time.
Excellent communication skills in English (both written and verbal).
Ability to quickly and clearly articulate key issues and to listen and capture concerns of others.
Able to demonstrate initiative and a proactive approach to daily tasks.
Flexible attitude and problem-solving.
Be a great person and a team player.

Requirements:
Required Skills & Experience:
Candidates must have very strong technical communication skills (both verbal and written), a positive attitude and strong team spirit as well as:
* At least 5 years of experience in supporting sales of enterprise Storage, networking or systems solutions to a combination of large enterprise accounts and data centers.
* BSc in CS, EE or other technical degree and/or equivalent experience.
* Deep Storage and virtualization technical skills and knowledge of private and public cloud ecosystems.
* Deep technical knowledge and operational experience of application and operating system environments and their integration within the enterprise Storage industry.
* The ability to analyze and present an in-depth understanding of clients' technical and business priorities, and how they relate to the company`s solution set.
* Thorough understanding of the architecture, design and implementations of multi-tiered client/server and web-based computing solutions.
* Demonstrable experience in contributing significant portions and/or leading responses to RFPs, RFQs and RFIs.
* Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, Storage subsystems architecture, shared memory architectures, cache architectures, windowing systems Preferred Technical Qualifications: Expertise in at least two of the following categories is mandatory:
*  Storage (iSCSI, NFS, FCP, SMB, NVMe, Object).
* Hypervisors (ESX, Hyper-V, XenServer, KVM).
* Performance benchmarks.
* Database applications (SQL, Oracle, SAP).
* Amazon Web Services and Microsoft Azure public cloud.
*  data Protection and Business Continuity solutions (Commvault, Veeam, etc).
* Service Provider private and public cloud environments, virtualization and cloud management (Kubernetes, OpenStack, vCloud Director, etc.). 

Requirements:
Mother Tongue English - Must, any additional Languages Big Advantage.
Familiar with Social Gaming Culture.
Previous Customer Support Experience is a big Advantage.
Excellent Social Skills, Customer oriented, strong Problem-Solving Skills.
Tech-Savvy and Ability to prioritize Tasks.
Willingness to work in Shifts (incl. Evenings / Weekends / Holidays).

Requirements:
Responsabilities:
* Receive, analyze, and resolve customer requests via live chat and ticketing
* Determine the best course of action that will lead to the quick and successful resolution of customer requests
* Solve customer problems in a professional, empathetic, and courteous way
* Continuously learn about our new features and apps in a highly dynamic environment

Requirments:
* At least 1 year of experience in customer Technical Support or a call center
* Ability to understand and resolve complex technical issues from text
* Methodical, organized, and able to multitask well under pressure
* Excellent or mother-tongue level of English language skills - reading, writing, and speaking
* Experience with Elementor or WordPress - an advantage

Requirements:
5 years experience in technical support or equivalent position.
Proven experience in security, automation, scripting, and API knowledge.
Ability to deliver world-class support and training experience.
Excellent English proficiency is a must
Customer service oriented and can do attitude with an uncompromising will to learn.
ability to adapt in a fast-paced environment.
Experience in operations, cloud service environments, or professional services.

Requirements:
Minimum of 3 years of experience in IT support or related field.
Experience with Azure AD and Microsoft 365 cloud environments.
Experience of troubleshooting issues with Windows and Mac laptops, and mobile devices.
Knowledge of network infrastructure including Firewalls, Wi-Fi, VPNs.
Experience with working with AWS and Azure IAM. - Advantage.
Knowledge of working with Jira and Confluence Advantage.
Personal Skills:
Service oriented approach.
Strong problem-solving and analytical skills.
Ability to work in an organized fashion.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Fluent in English must.