לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

As a Data Center Technician, you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. You will be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Key job responsibilities:
Working to meet SLAs against assigned trouble tickets via a directed workflow.
Being first line touch point for hardware troubleshooting and technical issues.
Performing regular server hardware repairs(drives, motherboards etc).
Carrying out routine network, server hardware and OS related repairs.
Working with cross-functional teams on a regular basis to complete routine work.
Engaging with Smart Hands in EU Regional POPs.
Adhering to security and safety best practices in the data center.
Participating in Data Center power & cooling events.
Participating in team meetings for metric analysis and daily/weekly goals achievement.
Identifying and help create documentation for use globally.
Identifying and help create process improvements relevant to the data center environment.
Performing server upgrades, rebuilds, scheduled works as required.
Interacting with third party vendors & contractors.
Contributing to the development of other team members.

We are seeking a qualified individual to join our team as an IT Manager.
As an integral part of our organization, youll showcase your ability to navigate a dynamic IT landscape, lead project teams, and develop and mentor employees.
By managing and supporting the IT team, your role will involve continuous development, implementation, and maintenance of our IT technology and security program.
Join us in a role where youll have the opportunity to influence our IT strategy and work with cutting-edge technologies.
What your day will look like as an IT Manager:
Manage and support the Corporate IT team and third-party IT partners.
Manage the continuous development, implementation, and maintenance of the companys IT technology and security programs.
Ensuring security policies, standards, and procedures are established and enforced.
Maintain necessary certifications to support cybersecurity efforts.
Proactively communicate with department leaders and employees regarding all critical issues.
Work with IT consulting partners to facilitate support of corporate technologies.
Proactively manage process improvement opportunities
Effectively manage IT department budget
Manage the Crisis Management Program
Create and execute project work plans related to internal IT projects and revise as appropriate to meet changing needs and requirements.

An integration company in Hadera's area that deals in the worlds of the cloud and information security is looking for a full-time helpdesk Support Representative.
The role consists of:
Technical Support for end users
Maintenance of computers and peripheral equipment
Working with Microsoft Server environments
Managing Active Directory and Office 365 services
Handling various computing & security products
Executing and maintaining a diverse range of IT projects.

We're in need of a Customer Support Team Lead who stands out from the crowd, bringing extensive experience in customer support management . As a key player in our customer-facing unit, you'll take charge of a team of support managers, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud.


Your Arena:

Manage and lead a team of offshore support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower Chargflow's end-users.
Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the companys growth.
Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.

About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position As an IT Specialist, you will be responsible to provide technical support and guidance to the Mindspace members and employees What you will be responsible for, mainly:
* Maintaining communication with the Global IT Director and ensuring that branch policies are in line
* Providing technical support and guidance to the Mindspace members and employees
* Integration of new technology systems throughout the Israel market
* Cisco Meraki Network administration - VLANs, Switches, MX, etc.
* Managing network printers - installing and configuring
* Maintain and operate conference rooms AV systems
* Documentation and developing training materials as needed to fulfill the project requirements. #LI-Onsite