לוח משרות דרושים Help Desk - מחשבים ורשתות

We're in search of a proactive and highly efficient IT Administrator eager to embrace growth and learning opportunities.
Collaborate closely with our global IT team to deliver top-tier support to our employees worldwide, ensuring compliance with our security and IT standards.
We seek individuals ready to thrive in a fast-paced environment, demonstrating initiative, adaptability, and a strong team spirit.
As an IT Administrator, you will:
Provide comprehensive technical support to end-users and manage core systems and networks.
Manage onboarding and offboarding processes for employees, ensuring smooth transitions and compliance with IT guidelines.
Oversee day-to-day IT operations, from hardware setups to account troubleshooting, ensuring exceptional client-side support.
Possess hands-on experience across various IT domains, including Mac and PC hardware, software applications, and OS support, encompassing installation, configuration, and troubleshooting.

Required Help desk system administrator.
Responsibilities:
Responding to customer support inquiries and documenting feedback from customers.
Offering technical assistance to users regarding the configuration, setup, and maintenance of products.
Provide accurate information on IT products or services.
Maintaining documentation of problems and processes.
Redirecting unresolved issues to the appropriate teams.
Assists customers/employees in navigating technology properly.
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support.
Provide quick and effective assistance with information technology systems.
Guide employees/customers remotely and in person through systems configuration, troubleshooting, and maintenance.

We are looking for a talented Escalation Leader to join our Customer Experience team.
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally.
In this role you will:
Act as the primary interface driving key technical escalations with internal stakeholders and provide assistance to technical Support with escalation and de-escalation of customer issues
Lead and facilitate essential meetings and efforts to align resources around key escalations common objectives to ensure a timely and complete closure of escalated cases
Be the professional mentor of the global technical support team and encroach the technical knowledge of all members
Assist with post-issue root cause analysis (RCA) efforts to minimize and/or eliminate future occurrences
Define and implement methods, procedures, tools, and policies to meet the teams technical knowledge and ensure high-quality service is delivered to customers.
Act as the highest escalation point of technical issues and events
Effectively act as the funnels between technical support team and R&D to assist with the prioritization of production issues.

We are looking for a IT Support Specialist.
In this role you will:
Be a part of our HelpDesk team providing IT Support solutions including PC troubleshooting and repair, managing networking devices, email solutions, security solutions, Windows and Linux servers and other On-Prem systems in the company along with Azure Cloud environments.

As the IT Specialist at Nucleai, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs. You will be responsible for various core processes and systems within Nucleai, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities
* Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
* Install, configure, and maintain hardware and software.
* Set up accounts and workstations.
* Manage office inventory.
* Assist with IT procurement
* Deploy and manage new IT systems, services, and projects.
* Monitor performance and maintain systems according to the company’s guidelines.
* Ensure security policies, procedures, and protocols of the company.
* Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

Required IT Support -Teir 1.
Provide technical assistance and support for computer systems, hardware, and software.
Areas of Responsibilities:
Respond to Technical Support requests from employees regarding hardware, software, and network issues.
Install, configure, and troubleshoot computer hardware, software, and peripherals.
Diagnose and resolve technical issues promptly.
Assist in setting up and maintaining servers, networks, and related equipment.
Provide training and guidance to employees on using IT systems and software.
Monitor and maintain computer systems and networks to ensure optimal performance.
Manage user accounts, permissions, and access rights.
Document IT processes, procedures, and troubleshooting steps. Familiarity with maintaining and troubleshooting copy machines and other office equipment.

We are looking for an Associate Technology Operations Analyst (Open) to join our 24/7 Cloud services team, The 24/7 team monitors and oversees the entire cloud and is meant to provide fast resolution to critical rising issues. The team consists of 10 people and reports to the Technology operation manager.
What will you be doing in this role?
24/7 monitoring
Cross-platform support and maintenance
Automations
Support internal and external customers and processes.
Hands-on Soc and Noc activity and monitoring
Working with networking and server management tools
Working with a supportive and adaptive team
Hours of Work / More important information for you:
Our base is in the Jerusalem, Israel office 24/7 shifts (from the office)
This is a full-time position.

We are seeking a qualified individual to join our team as an IT Manager.
As an integral part of our organization, youll showcase your ability to navigate a dynamic IT landscape, lead project teams, and develop and mentor employees.
By managing and supporting the IT team, your role will involve continuous development, implementation, and maintenance of our IT technology and security program.
Join us in a role where youll have the opportunity to influence our IT strategy and work with cutting-edge technologies.
What your day will look like as an IT Manager:
Manage and support the Corporate IT team and third-party IT partners.
Manage the continuous development, implementation, and maintenance of the companys IT technology and security programs.
Ensuring security policies, standards, and procedures are established and enforced.
Maintain necessary certifications to support cybersecurity efforts.
Proactively communicate with department leaders and employees regarding all critical issues.
Work with IT consulting partners to facilitate support of corporate technologies.
Proactively manage process improvement opportunities
Effectively manage IT department budget
Manage the Crisis Management Program
Create and execute project work plans related to internal IT projects and revise as appropriate to meet changing needs and requirements.

An integration company in Hadera's area that deals in the worlds of the cloud and information security is looking for a full-time helpdesk Support Representative.
The role consists of:
Technical Support for end users
Maintenance of computers and peripheral equipment
Working with Microsoft Server environments
Managing Active Directory and Office 365 services
Handling various computing & security products
Executing and maintaining a diverse range of IT projects.