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we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Client Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps.
The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

Required Technical Account Manager
Netanya
Description:
Lead the technical aspects, from early engagement with customer teams, while working with company internal teams to build an end-to-end solution that best fits customers needs.
Determine technical requirements from customers' needs and professionally provide tailored technical solutions.
The technical authority in the pre-sale efforts:
Preparing the techno-operational part of the customer proposal/tenders (RFP/I/Q)
Lead and perform demos for customers to demonstrate, our product capabilities and advantages.
Assists and advises the Business Development Group.
Understanding the technical aspects of any given project or request for the Account managers.
Responsible for the delivery process of the system in the operational techno aspects
Led the integration processes and ensured that all technical specifications were provided.
Deployment lead the User acceptance tests, Installation, and evaluation process.
Review the life cycle of the products from the customers perspective.
Work side by side with our internal teams.