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We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

We are looking for a Senior Demand Manager.
Provide ongoing performance feedback and Manage key accounts for growth and success.
Responsible for communicating with demand partners and maintaining regular contact on their goals and needs.
Work closely with our global Sales, Account Management teams, Product, R&D and operations team.
Collect data and perform analysis on complex data sets to create actionable insights and maximize revenue opportunities while ensuring partners KPIs.
Analyze ROI based on deliverables and performances.
Be responsible for optimizing campaigns while working on different video platforms to do so.

We are looking for a Senior Technical Customer Success Manager.
Provide ongoing performance feedback.
Communicate with international partners (publishers) on a daily basis on their goals and needs.
Manage key publishers for growth and success.
Ensure that technical and business-related issues are handled quickly and appropriately.
Manage, prioritize, and oversee his daily tasks of the team.
Consolidating reports - collect & gather data from different reporting systems to ensure partners KPI achievements.
Work with our demand (advertisers) providers to maximize revenue.
Perform daily optimization on ad campaigns and Video units.
Analyze ROI based on deliverables and performances.
Work closely with our global Sales, Account Management teams, Product and R&D.

As our Technical Support Engineer, you will have the opportunity to work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success and Sales teams to improve our product and technical processes.

Responsibilities
Be first in line to analyze and troubleshoot incoming technical issues from our customers via Email and Zoom sessions.
Provide technical know-how and best practices to ensure proper implementation of product, you will own and monitor issues from the start to resolution
Work closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
Provide timely information to customer-facing teams to improve overall customer satisfaction
Create and improve internal knowledge base articles
Work directly with management to create and improve current support procedures

We are seeking a Customer Support Specialist.
What youll do:
Respond to customer support inquiries as quickly and accurately as possible
Become an expert user of all of our Sports products
Reproduce and provide updates to customers regarding reported issues/defects
Manage communication with other departments
Making sure customers tickets are being handled properly and according to SLA
Contribute to our knowledge base