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We are looking for someone passionate about creating a top-notch customer experience and building strong relationships with our customers.

As a Customer Experience Associate, you will be the first point of contact for our tenants and responsible for all communications between them and our team.

In this role you will
Be responsible for providing outstanding support to customers through various channels.
Focus on consistently achieving high customer satisfaction while complying with SLA targets.
Provide professional support to all types of issues during business hours, and to guest emergencies at all times according to on-call duty.
Take ownership of customer issues and follow from problem to resolution.
Contribute ideas and practical solutions to ensure customer satisfaction.
Contribute to team projects by accomplishing related tasks as needed.
Collect valuable customer feedback to improve our physical and digital products.
Build sustainable relationships, tools, and methods, and play a significant role in a fast-growing company.

As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services.
What You'll Be Doing:
Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship, and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!
We are looking for Customer Experience Consultants to join our teams at different locations; positions are based in Ashdod, Haifa and Tel Aviv. Please submit your application in English.
Key Responsibilities:
* Owns and manages the customer experience for key customers.
* Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
* Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
* Builds strong relationships with customers.
* Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.
 
Youll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
We are committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailin us.