We are looking for a CUSTOMER SERVICE REPRESENTATIVE.
Provide information and personal support to potential Olim before and after the Aliyah process.
Open Aliyah files and manage them.
Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
Monitor the files of Aliyah candidates who have not completed the Aliyah process.
Work with an advanced CRM system and other systems, including social networks.
Conduct proactive inquiries to world Jewry for the purpose of marketing our activities and registering interested individuals in programs (telemarketing).
Provide support for agency-wide projects.
Important Information:
Flexibility in working hours is required (various shifts during the day: 08:00-16:00,
10:00-18:00, 12:00-20:00). 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).
Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
The offices of the Global Center are in Jerusalem.
Scope of the position: full-time position + additional hours as needed.
Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.
Requirements: High school diploma is mandatory. Relevant academic education is an advantage.
Must be a native English speaker. Good Hebrew proficiency is mandatory. Additional language skills are an advantage.
Excellent written and oral communication skills.
Knowledge of a variety of Jewish communities in North America is an advantage.
Ability to work with a variety of Jewish communities in in North America.
Proven experience working with customers is a significant advantage.
Experience working with computers, including Office software, is required. Experience with CRM systems is an advantage.
Experience in telemarketing is an advantage.
Previous participation in our program in Israel and/or abroad is an advantage.
Required personal qualities: high customer service ability, ability to withstand pressure and manage several tasks at the same time, patience, ability to work in a team, excellent interpersonal skills, and quick learning of technological systems.
This position is open to all candidates.
