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We are looking for an experienced professional to manage and oversee the daily operations of our different sites. You will be the one to ensure that the companys activity is well-coordinated and productive by managing procedures and coaching the staff.
The area of responsibility for this role requires thorough knowledge of diverse company processes. The ideal candidate must be competent and able to plan, execute and monitor multiple operational activities. He / She will oversee customer service and retention across all sites.
Understand company and departmental guidelines, policies, and procedures and implement them in everyday work.
The goal is to ensure the efficiency of the companys operations, and the quality and standard of the service we offer our members.
Responsibilities:
Manage all site teams and operational activity on our BE ALL sites.
In charge of staffing, training, and job performance standards and objectives.
Lead, guide and supervise the on-site teams in the processes of Clients retention, negotiations, and agreements renewals.
Supervise all client-related activities while ensuring the Companys high service standards.
Develop strategies and recommendations for improving Customer Relations and the overall operation of the department.
Develop and implement strategic policies to constantly improve client retention and expansion processes.
Oversee relationships and agreements with external vendors.
Work closely with various departments, including maintenance, finance, sales, and R&D.
Report to senior management, to ensure the delivery of excellent services across all aspects.

We are looking for an experienced Retention Manager to join our team and help us build our Retention department.
As the Head Of Retention, you will be responsible for ensuring high levels of customer satisfaction, driving continuous post-sales engagement, working with internal teams with a key focus on retention, minimizing churn and maximizing upsell rates that result in continuous renewal and upsell opportunities. The Retention team is responsible for building relationships and helping clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics.
Roles & Responsibilities
Managing daily, monthly and annual sales goals
Be the primary point of contact in driving and leading the Retention team
Take the customer through the client lifecycle to ensure ongoing success
Transform the way your clients invest in us and make decisions that contribute to their bottom line. Grow product adoption and use, educate the customer on the platform
Develop and manage trusted relationships with each customer and their decision makers
Perform customer onboarding and proactively alert customers of any impending issues
Gather valuable feedback from clients for continual product improvements
Work with internal teams to balance, meet and exceed customer expectations and perceptions
Drive for customer renewals and expansion and communicate any potential risks that may threaten it
Identify and develop new opportunities for expansion
Manage and optimize the customer life cycle
Regular reporting to executive leadership
Lead, build, mentor and train a high performing Retention team.