לוח משרות דרושים Help Desk - מחשבים ורשתות

We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to our global users and lead the daily IT Operations and Helpdesk tasks.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.

We are currently seeking a dedicated IT professional who possesses exceptional communication abilities, comprehensive knowledge of industry best practices, and a profound technical proficiency in IT operations within both Mac and Windows environments.
The position is with our IT Service Desk team, where the candidate will provide dynamic support in a collaborative environment, handling internal requests, setting up new computer systems, and delivering essential IT support.
Responsibilities:
Oversee various aspects of the office IT infrastructure, including its design, implementation, and user engagement
Provide technical support in both MacOS and Windows environments.
Manage IT-related procedures for employee onboarding and offboarding
Facilitate the setup of new computer systems and user accounts
Provide support for video conferencing, including audio and visual configurations
Assist with audio/visual setups for corporate presentations and events
Manage the procurement process for IT equipment.

We have a Contract Job Opportunity for you in Migdal Tefen- Upper Galilee.
Required Desktop Support 
Mode Of Work: Permanent
Type Of Work: Onsite
Location: Migdal Tefen- Upper Galilee
Job Description:
Responsible for providing end user IT assistance / day-to-day helpdesk operation either on desk or through remote & telephonic support
Installation & Troubleshooting Dell & HP Laptop & Desktop.
Installing, Updating and Troubleshooting OS
Configure MS Outlook 2013 in an Exchange environment, mail Backup and Restore.
Troubleshooting Windows Application Microsoft Office, MacAfee/Symantec Antivirus Updates. Installation of JAVA and troubleshooting.
Managing Local Area Network. Installing and troubleshooting data cards (Reliance, Airtel etc.)
Knowledge of networking connectivity including Cisco VPN and Wi-Fi. Configuring iPhone and Connect mail through Exchange on mobile handset
Vendor coordination for spares followup/Telecom products/Technical solutions.
Service Call Request/Incident logging in IT Service Management Suite
Issuing IT assets to users & managing IT assets.

Required IT Support Tier 1.
Provide technical assistance and support for computer systems, hardware, and software.
This role requires technical expertise, customer service orientation, and problem-solving skills.
Responsibilities:
Respond to technical support requests from employees regarding hardware, software, and network issues.
Install, configure, and troubleshoot computer hardware, software, and peripherals.
Diagnose and resolve technical issues promptly.
Assist in setting up and maintaining servers, networks, and related equipment.
Provide training and guidance to employees on using IT systems and software.
Monitor and maintain computer systems and networks to ensure optimal performance.
Manage user accounts, permissions, and access rights.
Document IT processes, procedures, and troubleshooting steps.
Familiarity with maintaining and troubleshooting copy machines and other office equipment.
Loaction- Caesarea.

We are looking for a service oriented Help desk Specialist with high technical knowledge level to be part of the company`s Technologies IT Services Team in Netanya. The Team provides IT support to our employees, responsible for user's equipment, accounts and more.

* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python ).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Netanya and includes travel to our other sites from time to time.

We're in search of a proactive and highly efficient IT Administrator eager to embrace growth and learning opportunities.
Collaborate closely with our global IT team to deliver top-tier support to our employees worldwide, ensuring compliance with our security and IT standards.
We seek individuals ready to thrive in a fast-paced environment, demonstrating initiative, adaptability, and a strong team spirit.
As an IT Administrator, you will:
Provide comprehensive technical support to end-users and manage core systems and networks.
Manage onboarding and offboarding processes for employees, ensuring smooth transitions and compliance with IT guidelines.
Oversee day-to-day IT operations, from hardware setups to account troubleshooting, ensuring exceptional client-side support.
Possess hands-on experience across various IT domains, including Mac and PC hardware, software applications, and OS support, encompassing installation, configuration, and troubleshooting.

Required Help desk system administrator.
Responsibilities:
Responding to customer support inquiries and documenting feedback from customers.
Offering technical assistance to users regarding the configuration, setup, and maintenance of products.
Provide accurate information on IT products or services.
Maintaining documentation of problems and processes.
Redirecting unresolved issues to the appropriate teams.
Assists customers/employees in navigating technology properly.
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support.
Provide quick and effective assistance with information technology systems.
Guide employees/customers remotely and in person through systems configuration, troubleshooting, and maintenance.

We are looking for a talented Escalation Leader to join our Customer Experience team.
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally.
In this role you will:
Act as the primary interface driving key technical escalations with internal stakeholders and provide assistance to technical Support with escalation and de-escalation of customer issues
Lead and facilitate essential meetings and efforts to align resources around key escalations common objectives to ensure a timely and complete closure of escalated cases
Be the professional mentor of the global technical support team and encroach the technical knowledge of all members
Assist with post-issue root cause analysis (RCA) efforts to minimize and/or eliminate future occurrences
Define and implement methods, procedures, tools, and policies to meet the teams technical knowledge and ensure high-quality service is delivered to customers.
Act as the highest escalation point of technical issues and events
Effectively act as the funnels between technical support team and R&D to assist with the prioritization of production issues.

We are looking for a IT Support Specialist.
In this role you will:
Be a part of our HelpDesk team providing IT Support solutions including PC troubleshooting and repair, managing networking devices, email solutions, security solutions, Windows and Linux servers and other On-Prem systems in the company along with Azure Cloud environments.

As the IT Specialist at Nucleai, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs. You will be responsible for various core processes and systems within Nucleai, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities
* Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
* Install, configure, and maintain hardware and software.
* Set up accounts and workstations.
* Manage office inventory.
* Assist with IT procurement
* Deploy and manage new IT systems, services, and projects.
* Monitor performance and maintain systems according to the company’s guidelines.
* Ensure security policies, procedures, and protocols of the company.
* Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).