We are looking for an IT System Admin to provide technical IT support to the companys employees.
Key Responsibilities:
Provide IT technical support and infrastructure to our employees & company (software, hardware, security, network, etc)
Troubleshoot, investigate, and solve complex IT issues related to:
Computersservers software & Hardware (system configuration, software management, maintenance, and upgrades)
Operating systems (Windows, Windows Servers)
Network infrastructures (LAN, WAN, VPN)
Company IT systems and business applications
IT Security Events.
Manage IT Support tickets queue according to the companys SLA and KPIs to provide quick, efficient, and professional support.
Research and recommend innovative solutions, and where possible, automated approaches for IT tasks.
Leading and executing IT projects aimed at implementing and improving technologies and systems.
Work as per IT policies and guidelines (SLA, KPIs, etc.)
Assist IT Manager in diverse tasks and other duties as needed or assigned.
Requirements: A minimum of 2-3 years experience in IT support in a Windows environment
MCSA/MCSE/MCITP certification
Experience managing IT Support tickets as per SLA and KPIs
Very high troubleshooting and maintenance level in a domain environment (AD,DNS, DHCP,GPO, network,security, etc)
Experience with Fortinet equipment & management (FW,SW,AP,VPN)
Capable of managing multiple tasks under pressure and meeting deadlines
Independent, self-motivated, detailed-oriented, highly organized, and willing to learn
Advantage:
Proven capabilities with Google Workspace Management - Advantage
Familiarity with AZURE cloud environment - Advantage (cloud technologies)
Familiarity with information security systems, Bitdefender in particular Advantage
This position is open to all candidates.
