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Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit shift4.com In this role, you will join our professional services team as a solution architect, responsible for optimizing the product offering value Shift4 customers receive. Responsibilities: As a solution architect you will:
* Lead the technical engagement of the customers throughout their lifecycle to drive the sale, deployment, and adoption of our solutions.
* Conduct technical presentations and architecture design sessions, to demonstrate the capabilities of Shift4 products and services, emphasizing how Shift4 can help their business grow (Pre-sales activities).
* Obtain a high-level understanding of the customers’ day to day processes, payment activities & needs.
* Work with different internal teams (such as Product, sales, marketing, operations & support).
* Serve as a key contributor for current and future products and marketing strategies by collecting feedback from customers and market knowledge.
* Conduct discovery and assessment workshops with clients, understand and document client needs, and suggest the best solution to meet them.
* Identify & build customized solutions for strategic customers and manage their delivery.
* Be actively involved in analysis, solution design, client communication, and implementation.

* Develop scalable and responsive web and mobile applications utilizing Flutter and TypeScript
* Write and maintain clean, efficient code in JAVA and/or Node.js, ensuring adherence to coding standards and best practices
* Design and implement innovative solutions, responsible for conceptualizing and detailing architecture for new features
* Lead the design process, from ideation through to execution, ensuring robust, scalable, and effective end products
* Manage serverless resources including Lambda functions, S3 buckets, and API Gateway using AWS SDK
* Optimize application performance for enhanced speed and scalability
* Work collaboratively with designers and project managers to align the application with business and user requirements
* Conduct code reviews, maintaining well-documented code that meets best practice guidelines.

Looking for a challenging new role and career development as a:
CUSTOMER SERVICE REPRESENTATIVE,
 We are currently looking to employ a Customer Service Representative in Herzliya, Tel Aviv, Isreal.
We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
Job Outline:
The prime responsibility of the role is to ensure that customers expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
What the role involves:
Order management to include but not limited to:
- Order entry and changes; Ensure part creates are actioned
- Expedites and follow through to completion liaising with MSR team
- Ensure value added services have been actioned, with DC or Future Plus.
- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
- Obtain Proof of Deliveries where requested
- Manage returns from customers and ensure credits are raised efficiently
Hold a clear appreciation of Futures vision and corporate objectives and ensures work activities are aligned accordingly
Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
Maintain communication between operational departments i.e. Marketing and Sales etc.
Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
Accept all incoming calls and respond with relevant action as required.
Follow up with NCNR paperwork with Strategic Account Managers.
Undertake regular communication with line manager and actively prepare for annual and BI -annual appraisals
Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
Additional projects or duties as management at times may require

An amazing global fintech company is seeking a Billing / Reimbursement Specialist to help the Finance department with the billing/ reimbursement process, for North America customers.
Location: Herzilya.
Hybrid model of work.
AS A BILLING / REIMBURSEMENT SPECIALIST YOU WILL:
Summarize receivables balances, verify totals, and prepare reports.
Manage the payouts for clients.
Be customers contact-person for all their questions/issues with billing and invoices via email, salesforce cases.
Research and resolve account discrepancies and reply to customer questions.
Calculate underpayments and apply adjustment.
Upload files to SAP and ensure reconciliation of customer cards when possible.
Prepare related monthly close task and audit requests.

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.