לוח משרות דרושים שירות לקוחות לדוברי אנגלית

We are a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. Were looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success. The position is temporary with an option to become a full time. What you will do:
* Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
* Prepare renewal quotes based on customer requests and requirements
* Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
* Attend customer calls to review renewal offerings
* Follow up with customers on proposals and pending payments (email and phone calls)
* Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
* Maintain and report on accurate 90 days rolling forecast of renewals
* Utilize retention playbook to negotiate contract terms and maximize revenue

We are looking for a CUSTOMER SERVICE REPRESENTATIVE.
Provide information and personal support to potential Olim before and after the Aliyah process.
Open Aliyah files and manage them.
Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
Monitor the files of Aliyah candidates who have not completed the Aliyah process.
Work with an advanced CRM system and other systems, including social networks.
Conduct proactive inquiries to world Jewry for the purpose of marketing our activities and registering interested individuals in programs (telemarketing).
Provide support for agency-wide projects.
Important Information:
Flexibility in working hours is required (various shifts during the day: 08:00-16:00,
10:00-18:00, 12:00-20:00). 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).
Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
The offices of the Global Center are in Jerusalem.
Scope of the position: full-time position + additional hours as needed.
Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.

We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

We are looking for a Senior Demand Manager.
Provide ongoing performance feedback and Manage key accounts for growth and success.
Responsible for communicating with demand partners and maintaining regular contact on their goals and needs.
Work closely with our global Sales, Account Management teams, Product, R&D and operations team.
Collect data and perform analysis on complex data sets to create actionable insights and maximize revenue opportunities while ensuring partners KPIs.
Analyze ROI based on deliverables and performances.
Be responsible for optimizing campaigns while working on different video platforms to do so.

We are seeking a Customer Support Specialist.
What youll do:
Respond to customer support inquiries as quickly and accurately as possible
Become an expert user of all of our Sports products
Reproduce and provide updates to customers regarding reported issues/defects
Manage communication with other departments
Making sure customers tickets are being handled properly and according to SLA
Contribute to our knowledge base

We are seeking an Operation Shift Manager.
What youll do:
Provide comprehensive information and operational support regarding the products and services offered by the company.
Work closely with different departments to solve operational and technical issues.

We are looking for a Technical Account Manager.
What Youll Do:
Provide technical guidance and support for the customer success team, taking the lead with customized integrations, stream tests, data validation, and technical solution definitions.
Running SQL queries and looking at code samples to speed up the project definition process and assist the Customer success team during their day-to-day routine.
Technical subject matter expert for WSC Sports platform during customer calls and presentations.
Maintain ongoing technical discussions with the customer across all levels.
Work with Product and R&D teams to capture and articulate customer and prospect special integration needs.

We are seeking a highly motivated, organized and compassionate Sales & Service Representative to join our team.
In this role, you will be responsible for conducting sales calls with potential patients, scheduling and providing technical support for our unique inhaler, and building sustainable relationships and trust with patients.
The ideal candidate will have strong attention to detail and the ability to work well under pressure.
Key Responsibilities:
Sales calls to potential patients (hot/cold leads)
Customer retention - conducting follow-up calls and assisting with orders
Providing response and assistance to new and existing patients - supporting them in the onboarding process to treatment and/or during the treatment
Scheduling trainings for patients
Providing technical support T1-T2
Data management in CRM systems
Meeting daily/weekly goals
Working with parties in and outside the organization

We are looking for a Tier 1 Support Agent.
As Tier 1 support agent, you will serve as the front line to our valued customers. Youll receive, analyze, and resolve customer requests via our live chat and ticketing system.
You will communicate with customers, to help them create websites by asking technical and professional questions.
Our work environment is agile, as products and apps are continuously being developed and require ongoing support.
Youll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrows web.
Responsibilities:
Receive, analyze, and resolve customer requests via live chat and ticketing
Determine the best course of action that will lead to the quick and successful resolution of customer requests
Solve customer problems in a professional, empathetic, and courteous way
Continuously learn about our new features and apps in a highly dynamic environment.

We are looking for a Financial Billing Coordinator to join the Finance Billing team, which is responsible for addressing billing inquiries and activities for our customers.
You should apply if you are a detail oriented person and good with number we offer a great working environment in a successful company and development opportunities going forward.
The Financial Billing Coordinator will report to Finance Billing Team Leader.
IN THIS POSITION YOU WILL:
Manage the monthly payments for clients.
Summarize receivable balances, verify totals, and prepare reports.
Execute billing tasks, generate invoices and credit memos in accordance with customer agreements.
Be the contact-person for all customer questions/ with billing and invoices via emails.
Research and resolve account discrepancies.
Manage financial data to discover outstanding invoices.
Responsibility for client success under your region.

*Temporary Position*
* Identify customers’ needs and take the extra mile to achieve Exceptional Experience
* Build sustainable relationships and trust with customers through open and interactive communication.
* Handle customer queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
* Keep records of customer interactions (case handle, data collection, call logs, etc.)
* Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions.
* Communicating with customers through various channels (Chat/Email/etc.)
* Communicating and coordinating with colleagues from different departments as necessary
* Providing feedback on the efficiency of the customer service process
* Provide "Soft Sales" service to customers.

We are looking for a Support Consultant/Professional/Specialist.
In this role you will:
Empower our customers to achieve their goals.
Provide product onboarding, support services, and policy information to enhance customer user experience and satisfaction (Primarily B2C).
Resolve product and customer issues, analyze and provide solutions using in-house troubleshooting.
Provide feedback to the company on the customer's perspective and influence product quality and development.
Identify key power users and potential product beta testers in our community.
Contribute as a Team Player, to the overall support team effort and customer success goals.
Hours 14:00-23:00
This is an in-office role with one day working remotely.