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* Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact and liaison between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in Tailor Brands
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
* Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands

We are a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. Were looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success. The position is temporary with an option to become a full time. What you will do:
* Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
* Prepare renewal quotes based on customer requests and requirements
* Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
* Attend customer calls to review renewal offerings
* Follow up with customers on proposals and pending payments (email and phone calls)
* Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
* Maintain and report on accurate 90 days rolling forecast of renewals
* Utilize retention playbook to negotiate contract terms and maximize revenue

Who we are: Incredibuild empowers developers to radically accelerate their work by shortening build times, allowing more iterations and faster product releases. Thousands of customers including world-leading brands trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating Time-To-Market for leading brands. We’ve helped over 200,000 developers at tech giants like Microsoft, Samsung, Nintendo, Amazon, and many others to develop some of the most successful software in many industries such as gaming, financial services, Embedded software, and more. In the past three years, Incredibuild has been in hyper-growth, expanding globally with no signs of slowing. We have secured multiple rounds of investments to keep expanding our market share. This is your opportunity to join a category leader and make a difference. To read more You will get the chance to join a powerful and global Customer Success team and will be using your skills, expertise, and energy to make a huge impact.
What You'll Be Doing
* Manage a large-scale customer portfolio in the SMB segment globally (EU be the key focus)
* Maintain and build relationships with portfolio customers to retain and grow, working very closely with all teams in the CRO group (tech, sales, solutions and operations).
* You will be accountable for delivering value to customers as well as closing deals and generating revenue, “crushing” your quota!
* Clearly articulate and demonstrate Incredibuild value proposition and promoting new solutions
* Diligently study your customers’ business and architecture and identify expansion opportunities building a healthy expansion pipeline.
* Manage risk and retention and handle all aspects of customer engagement with other customer-facing team members.
* Be the ambassador of your customer portfolio in Incredibuild and represent the company and the Customer Success team. *This is a hybrid position, working days Monday-Friday

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

We are a mobile app user acquisition tech company. Our innovative technology and talented team make us one of the top players in the industry.
We seek a skilled, highly motivated, and eager-to-learn Client Success Manager to join our team. As a CSM, you will play a key role in our campaigns' success and help drive our clients' growth.
Responsibilities:
* Manage a portfolio of mobile app developers and agencies.
* Oversee online campaigns and assess performance.
* Utilize data -driven insights to analyze and optimize campaign results and provide yield strategy recommendations.
* Handle technical deployment and execution of campaigns.
* Contribute to business development efforts.

We are looking for a Customer Service Representative.
The Customer Care Specialist acts as a liaison between us, its drivers, clients and passengers. Customer Care is key to the delivery of our service commitments and is vital in your approach towards your duties.
Your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.
The position is in a hybrid work model.
To be available during the following shifts from Sunday to Saturday (including Holidays): 07.00 15.00, 15.00 23.00, 23.00 07.00.

We are looking for a Customer Facing Data Scientist (LLM).
As a Customer Facing Data Scientist you will be at the core of our most important effort: how do we solve our customers LLM evaluation pains at scale.
You will work with some of the worlds best AI groups and with our top notch product data science team.
You will play a critical role in ensuring that our customers effectively use LLM Evaluation for testing and monitoring and have full ownership for identifying the best path of implementing the solution into our users LLM pipelines.
Thus helping them to prevent hallucinations, create automatic evaluation flows, and enable continuous performance tracking and improvement. Being customer facing means that you will be working with our customers to understand their needs, help them customize the solution and investigate issues.
This role requires expertise in data science and proficiency in Python. Communicating with customers means that you will need to present your ideas concisely, know how to find a way to work around customers/prospects objections and develop relationships.
The ideal candidate holds a relevant degree and possesses hands-on experience managing LLM solutions in an operational production environment along with a passion to make our customers successful.
Well be going through a lot together, so we want your character and mindset to be a good fit for a fast-moving startup.