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Application Engineer Refinery Industry
Nalco, an Ecolab Company, is looking for an Application Engineer to join its industry leading Nalco Water team. If you are a passionate professional that enjoys interacting with customers and likes to work in an autonomous environment, we invite you to apply. You will be joining a talented team that supports water treatment applications for a variety of industries. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.
What You Will Do:
Provide routine service support to Sales Representatives in strategic accounts to execute agreed upon customer system assurance and continuous improvement plans.
Assist Sales Representatives with plant surveys and start up new applications in both existing customers and in new accounts.
Develop strong relationships with the key stakeholders at the customers.
Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
Follow Ecolab safety guidelines and incident reporting requirements.