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We are looking for a Payroll Operations Specialist to join our team! We are looking for people who are detail oriented and team players and also have strong time management skills and a real passion global operations.

This role is a fantastic opportunity to kick-start your career in the payroll data controller team as there is lots of career progression on offer.

You will:

Work as part of a dynamic team that focuses on process improvements, operational excellence, data integrity, and standardization across all aspects of payroll reports for our clients
Liaise with payroll vendors to understand the unique local requirements, and how they can be translated into data standards that meet requirements
Have exposure to international teams across the company, including , implementation experts, payroll specialists, sales, R&D and product
Have a strong understanding of payroll breakdowns and terminology
Be mapping payroll data from around the globe in order to provide our clients with an easy-to-use and standard experience
Work closely with our robotics team to improve efficiency and automation
Audit and verify payroll files to ensure data excellence
Work in a fast-paced environment and priorities tasks to meet deadlines

We are looking for a Service Delivery Manager to join our team!

Responsibilities:

Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.