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We are looking for a Technical Account Manager (TLV).
RESPONSIBILITIES:
Common TAM tasks include:
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Build and maintain strong professional relationships with decision makers
Own the technical relationship with customers from onboarding through renewal
Perform technical presentations and demos for customers and partners
Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
Serve as a product and app sec subject matter expert to support customers
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, escalations, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Adapt to complex, changing business environments to deliver valuable solutions to enterprise customers.
Some travel expected

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

As a Data Center Technician, you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. You will be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Key job responsibilities:
Working to meet SLAs against assigned trouble tickets via a directed workflow.
Being first line touch point for hardware troubleshooting and technical issues.
Performing regular server hardware repairs(drives, motherboards etc).
Carrying out routine network, server hardware and OS related repairs.
Working with cross-functional teams on a regular basis to complete routine work.
Engaging with Smart Hands in EU Regional POPs.
Adhering to security and safety best practices in the data center.
Participating in Data Center power & cooling events.
Participating in team meetings for metric analysis and daily/weekly goals achievement.
Identifying and help create documentation for use globally.
Identifying and help create process improvements relevant to the data center environment.
Performing server upgrades, rebuilds, scheduled works as required.
Interacting with third party vendors & contractors.
Contributing to the development of other team members.

We are looking for an experienced Lab Technician to join our team at our Kinneret site!
What you'll do:
Provide ongoing support for lab activities including setup physical maintenance, and lab issues-related troubleshooting (HW&SW).
Implement virtualization duties including setting up and administering virtual machines spanning K8s, UNIX, LINUX, and WINDOWS operating systems.
Perform network administration including performing configuration of routers, switches (e.g. VLAN, DMZ, LAG), installing cable and rack equipment.
Create and maintain documents containing policies and procedures.
Maintain and support development infrastructure including deploying servers.
Perform hardware assembly, maintenance, debugging, and corrective actions (e.g. recover failed disks).
Inventory and asset tracking.
Troubleshooting and triage of networks and interconnected systems.