לוח משרות דרושים מהנדס מערכת - תוכנה במרכז

DevOps Architect, Infrastructure Operations is a new role reporting to our Director, DevOps.
We are seeking someone who will design and implement best-in-class designs and practices across the SaaS application and infrastructure to ensure high availability, and reliability of systems and applications, and streamline the workflow of DevOps.
YOUR DAY-TO-DAY ROLE:
Define and establish cloud architecture best practices, collaborating with software engineering teams.
Write HLD and LLD technical specs for new features and products
Optimize cloud resources for performance, cost-efficiency, and scalability.
Conduct design and Production Readiness Reviews, ensuring system observability, scalability, and reliability.
Implement robust security measures and ensure compliance with industry standards.
Create technical specs, and documentation, and monitor/troubleshoot cloud infrastructure.
Stay updated on emerging cloud technologies, providing leadership and mentorship to the team.
Act as a thought leader in cloud architecture, contributing to industry forums and guiding internal teams and clients on cloud adoption strategies.
International Travel at least 1x per quarter (As world events allow)
Pager/On-Call Duties which may include nights/weekends

Our Customer Experience team is looking for an experienced & driven Technical Project Manager. This position will be reporting to the VP of Customer Experience.

What Youll Do

Specifying and building tools to improve the speed, quality, and efficiency of Customer Experience.
Assisting with the documentation, mapping and constant improvement of procedures.
Analyzing workflows and making suggestions to improve efficiency and effectiveness.
Developing and maintaining standard operating procedures for common situations and maintaining all CX platforms - Onelogin, Zendesk, Talkdesk, Klaus, Magento, Slack and other tools.
Preparing performance reports by collecting and analyzing data to help discover new business opportunities.
Taking action regarding responses and reporting to the organizations leadership.
Identifying and acting to remove obstacles to delivering consistently high levels of service for all global Support Sites.
Working closely with leadership to help the Customer Experience team to deliver on their components of overall company goals and objectives.
Defining and improving Customer Experience workflows.