We are a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. Were looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success. The position is temporary with an option to become a full time. What you will do:
* Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
* Prepare renewal quotes based on customer requests and requirements
* Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
* Attend customer calls to review renewal offerings
* Follow up with customers on proposals and pending payments (email and phone calls)
* Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
* Maintain and report on accurate 90 days rolling forecast of renewals
* Utilize retention playbook to negotiate contract terms and maximize revenue
Requirements: * 1-2 years of experience in Customer Success, Account Management, Renewal Management, Licensing Management role, or related
* 1-2 years experience in an IT industry preferred
* Bachelor or College degree in Business Administration or related
* Excellent English; written and verbal communication skills
* Proficient in Hebrew
* Experience managing renewal lifecycle
* Exceptional communication skills and strong business acumen
* A proactive, energetic, and go-getter mentality
* Detailed & process oriented
* Thrive in a multi-tasking environment
* Experience working with salesforce is a plus
* The ability to work in a very fast-paced environment
This position is open to all candidates.
