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לוח משרות דרושים Customer Success Manager בתל אביב יפו, לחיפוש זה נמצאו 19 משרות, מתוכן 3 בלוח החם חינם!

מיין לפי:
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לפי איזה ישוב תרצה שנמיין את התוצאות?

משרות בלוח החם
קבוצת אשל - חטיבת NEXT WORK
The position includes chat support for on-line users, guiding and supporting online users through the compliance process.
Requirements:
English Mother tongue level.
French High level.
Compliance/customer support experience with a FOREX or online gaming firm Advantage.
Knowledgeable and familiar with basic internet environments, as well as Microsoft Office applications.
Excellent communication skills.
 
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5436396
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מיקום המשרה: תל אביב יפו
היקף המשרה: משרה מלאה
לחברת תרגום ולוקליזציה מובילה באזור המרכז דרוש /ה מנהל /ת פרויקטים לניהול פרויקטים גדולים עבור לקוחות בארץ ובעולם.
התפקיד כולל אחריות משלב הצעת המחיר ועד סיום העבודה, מול לקוחות עסקיים בארץ ובחו"ל - התנהלות שוטפת מול לקוחות ואנשי מקצוע (מתרגמים, עורכים, אנשי QA ועוד).
העבודה במשרה מלאה במרכז ת"א.
דרישות:
אנגלית ברמה גבוהה - חובה.
ניסיון עריכת תרגום - חובה.
ניסיון בעבודה בחברת תרגום /לוקליזציה - יתרון.
עבודה בסביבה טכנולוגית והכרות עם כלי תרגום - חובה.
ניסיון בניהול פרויקטים ועבודה מול לקוחות - חובה.
יכולת ניהול זמן וסדר עדיפויות.
יכולת ביצוע עבודה אינטנסיבית ותחת לחץ. המשרה מיועדת לנשים וגברים כאחד.
 
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5404189
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דיאלוג השמה להיי-טק
מיקום המשרה: מספר מקומות
היקף המשרה: משרה מלאה
לחברה מובילה במרכז מתחום פתרונות המידע העסקי דרוש /ה Customer Success Manager ומנתח /ת מערכות לטובת ליווי וניהול הלקוחות בהיבט הטכנולוגי ותרגום חזון ואסטרטגיית הלקוח לפתרונות.
דרישות:
ניסיון בניהול פרויקטים בחברת פיתוח תוכנה.
יכולת מוכחת בכתיבת מסמכי דרישות ואפיון של מערכות טכנולוגיות.
הבנה מערכתית ועסקית של צרכי הלקוח, יכולת עבודה בצוות ועם מחלקות נוספות בארגון.
יחסי אנוש מעולים ותודעת שירות גבוהה. המשרה מיועדת לנשים וגברים כאחד.
 
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5474021
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נאספה מאתר אינטרנט
13/08/2019
Location: Tel Aviv-Yafo
Job Type: Full Time
Required a Customer Success Manager.
Our comapny a leading provider of Proxy networks for the high end market, is searching for a talented, tech-oriented and experienced Customer Success Manager to help our customers make the most out of our services.
What will you do?
As part of our team you will have a key position, supporting our local and international customers by providing technical assistance, monitoring and Account Management.
The ideal candidate should have a strong interest in both technology and business, and must be comfortable in a customer-facing position.
You will be the customers go-to person for everything support-related, and should be comfortable with discussing product capabilities and communicating the customers voice internally.
What will be your responsibilities?
Be the focal point for the customers support needs.
Identify growth opportunities for expansion in revenue.
Setting up of new accounts.
Ongoing user management.
Act as customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales and finance.
Track & monitor tech cases status, identify areas of concern.
Requirements:
1-2 years experience as a Technical Customer Success Manager/QA & Support in a SaaS company.
Previous experience with account management and customer growth processes Advantage.
Bachelor degree in Computer Science, Industrial Engineering, or equivalent.
Technical background in web environment including hands-on coding experience Advantage.
Familiar with SFDC Advantage.
Fluency in English with emphasis on reading and writing.
High level of responsibility, organizational & performance abilities.
A fast learner with the ability to work independently.
Customer support orientation.
A team player with excellent communication skills and ability to collaborate with other departments.
 
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5469228
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נאספה מאתר אינטרנט
12/08/2019
Location: Tel Aviv-Yafo
Required Customer Success Advocate.
Provide excellent support to customers via email, phone, and chat to understand their needs and ensure their success with our company.
Serve as the main point of contact and liaison between clients and the rest of our team.
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Empower customers to connect their goals and challenges with the solution in our company.
Stay in touch with clients to ensure that they're realizing the full potential of us.
Requirements:
0-2 years professional experience.
Native level English speaker or English mother tongue level must.
Excellent interpersonal skills and multitasking abilities.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.
BA Degree in business or any relevant field.
 
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5467466
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נאספה מאתר אינטרנט
12/08/2019
Location: Tel Aviv-Yafo
Required Customer Success Advocate (Japanese Fluency).
Provide excellent support to customers via email, phone, and chat to understand their needs and ensure their success with our company.
Serve as the main point of contact and liaison between clients and the rest of our team
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Empower customers to connect their goals and challenges with the solution in our company.
Stay in touch with clients to ensure that they're realizing the full potential of us.
Requirements:
0-2 years professional experience.
Native level Japanese speaker and English mother tongue level must.
Excellent interpersonal skills and multitasking abilities.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.
BA Degree in business or any relevant field.
 
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5467463
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נאספה מאתר אינטרנט
12/08/2019
Location: Tel Aviv-Yafo
Required Customer Success Advocate (Portuguese Fluency).
Provide excellent support to customers via email, phone, and chat to understand their needs and ensure their success with our company.
Serve as the main point of contact and liaison between clients and the rest of our team.
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Empower customers to connect their goals and challenges with the solution in our company.
Stay in touch with clients to ensure that they're realizing the full potential of us.
Requirements:
0-2 years professional experience.
Native level Portuguese speaker and English mother tongue level must.
Excellent interpersonal skills and multitasking abilities.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.
BA Degree in business or any relevant field.
 
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5467457
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נאספה מאתר אינטרנט
12/08/2019
Location: Tel Aviv-Yafo
Required Customer Success Advocate (Spanish Fluency).
Provide excellent support to customers via email, phone, and chat to understand their needs and ensure their success with our company.
Serve as the main point of contact and liaison between clients and the rest of our team.
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Empower customers to connect their goals and challenges with the solution in our company.
Stay in touch with clients to ensure that they're realizing the full potential of us.
Requirements:
0-2 years professional experience.
Native level Spanish speaker and English mother tongue level must.
Excellent interpersonal skills and multitasking abilities.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.
BA Degree in business or any relevant field.
 
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5467454
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נאספה מאתר אינטרנט
12/08/2019
Location: Tel Aviv-Yafo
Required Customer Success Advocate (French Fluency).
Provide excellent support to customers via email, phone, and chat to understand their needs and ensure their success with our company.
Serve as the main point of contact and liaison between clients and the rest of our team.
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Empower customers to connect their goals and challenges with the solution in our company.
Stay in touch with clients to ensure that they're realizing the full potential of our company.
Requirements:
0-2 years professional experience.
Native level French speaker and English mother tongue level must.
Excellent interpersonal skills and multitasking abilities.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.
BA Degree in business or any relevant field.
 
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5467450
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נאספה מאתר אינטרנט
12/08/2019
Location: Tel Aviv-Yafo
Required Customer Success Advocate (German Fluency).
Provide excellent support to customers via email, phone, and chat to understand their needs and ensure their success with us.
Serve as the main point of contact and liaison between clients and the rest of our team.
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Empower customers to connect their goals and challenges with the solution in our company.
Stay in touch with clients to ensure that they're realizing the full potential of our company.
Requirements:
0-2 years professional experience.
Native level German speaker and English mother tongue level must.
Excellent interpersonal skills and multitasking abilities.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.
BA Degree in business or any relevant field.
 
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5467448
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נאספה מאתר אינטרנט
12/08/2019
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Customer Success Operations Manager.
Analyze business questions and provide insights to Sr. Management on how to improve performance and maximize KPIs.
Work with leadership on short/long term planning and goals.
Work cross-functionally with CS teams & R&D to optimize CS results.
Ensure measurements and action plans are in place to hit said goals.
Identify trends and issues within support & Success metrics in order to assist in team operations
Conduct analysis of complex data and translate the results into actionable deliverables, business insights and reports that help CSMs work more effectively.
Requirements:
+1 years of successful CS/Business operations experience in a SaaS company.
Experience working within a Customer Success Management / Customer. Support organization.
Bachelor's degree required in a related field (Business, industrial engineering).
Ability to analyze and identify business challenges and opportunities for improvement.
Ability to handle multiple projects simultaneously and strong communication skill to effectively collaborate with various divisions in the organization.
Advanced Excel required.
SQL experience required.
Experience with Zendesk & Salesforce - an advantage.
 
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5467444
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נאספה מאתר אינטרנט
09/08/2019
Location: Tel Aviv-Yafo
Job Type: Full Time
Drive Customer Success Outcomes from client launch through maturity Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
Drive new business growth through greater advocacy and reference-ability.
Define and Optimize Customer Lifecycle Refine user adoption KPIs as needed to align with Company's goals or client specific outcomes. Develop listening points in the journey especially product feedback and requests(e.g., usage, satisfaction, etc.) Standardize processes, tools, and SLAs for team Identify opportunities for continuous improvement Learn from best practices in industry Manage Customer Success Activities across Global CS team (New York & Tel Aviv).
Requirements:
5+ years' experience in leading customer-facing organizations.
Ability to manage influence through persuasion, negotiation, and consensus building Ideally combined background of post-sale and sales experience.
Strong empathy for customers AND passion for revenue and growth. Deep understanding of value drivers in recurring revenue business models.
Analytical and process-oriented mindset.
Demonstrated desire for continuous learning and improvement. Enthusiastic and creative leader with the ability to inspire others. Excellent communication and presentation skills.
Relevant Bachelors degree; preference for computer science or related degrees.
 
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5385606
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פורסם ע"י המעסיק
08/08/2019
Location: Tel Aviv-Yafo
Job Type: Full Time
A very successful cyber company in central Tel Aviv needs a Customer Success Manager.
This is a challenging and exciting position with a great salary in a cutting-edge technology environment.
Job Responsibilities:
Work with new customers on solutions' integration into their environments and workflows.
Understand each customer's security processes and recommend best solution and practices.
Proactively communicate with customers to ensure maximum utilization of the solution.
Assist customers with product questions and issues, resolve the issues and offer support.
Increase revenue - sell opportunities and communicate potential risks that threaten renewals.
Work closely with the product and professional services teams to track optimization.
Requirements:
Customer success or on-boarding experience.
Familiarity with different products, processes and ecosystems. 
Fluent in English. Other languages - a plus.
Customer oriented and experienced in working with enterprise customers.
Experience as security incident responder or SOC Analyst/Manager - a plus.
Linux system administrator and trouble-shooting experience - a plus.
Ability to develop and maintain scripts in Python or JavaScript - a plus.
 
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5462883
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נאספה מאתר אינטרנט
06/08/2019
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Partner Success Manager.
Become first EMEA Partner Success Manager. Adjust workflows, communication style and practices to fit Europe and ME partners.
Partner with Publisher Sales and R&D teams in order to manage and grow relationships with our strategic publisher partners, understand their organizations business needs, and provide world-class client service
Manage the onboarding and software integration process for large media publishers by being a product expert and coordinating resources among internal and external Product, Engineering, Editorial, and Business Development teams.
Grow partner revenues by monitoring and analyzing partner success metrics, taking proactive steps to improve user experience and drive traffic, and identifying upsell and expansion opportunities.
Communicate business intelligence from clients to the product management team in regards to new product development features.
Be a thought leader in the publishing and technology space by creating and sharing content with your partners.
Requirements:
Previous account management experience within publishing tech, or advertising tech space -Must.
Outstanding relationship management and customer service skills.
Very strong analytical skills combined with a solid understanding of web technologies, digital media revenue ecosystems, and web advertising measurements and analytics.
Positive, fun energy combined with a fiery passion for relationship management - we want our clients to have the best experience possible!
Experience with working at start-ups, building processes, over matching obstacles and working independently in an agile, fast moving environment.
 
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5459717
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נאספה מאתר אינטרנט
29/07/2019
Location: Tel Aviv-Yafo
Job Type: Full Time and Temporary
Required a Client Solutions Manager.
The Client Solutions Manager partners with our most strategic clients to make sure they are successful with our company.
This role is responsible for building strategic partnerships, driving growth, creating scaled ROI-positive marketing strategies, and driving satisfaction in innovative ways.
This is done through the combination of strong marketing and media understanding and leveraging data-driven insights for our customers. You should have a deep passion for startups, tech, marketing, data.
Success in this position requires strong analytical skills, being comfortable working with large data sets to identify performance patterns and translate into solutions.
Additionally required is working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines and aggressive targets.
The position also entails the ability to create strong partnerships through nurturing relationships and becoming the sought out expert for all things marketing, and by that becoming a strong influence power with our partners.
This is a 12 months contract.
RESPONSIBILITIES:
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners.
Serve as external product consultant educating clients and agencies on product solutions and driving product adoption.
Use data and insights to guide strategy and implementation of the company solutions.
Media Strategy.
Work and collaborate with diverse group of internal cross-functional teams.
Media & Measurement Strategy and Implementation.
Guide media and creative strategy, planning, and implementation of campaigns to deliver against KPIs.
Outline and oversee measurement strategy, tracking, and results delivery.
Identify optimization opportunities for improving performance.
Project Management and Internal Operations.
Project manage complex work streams.
Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.).
Understand and execute global marketing.
Drive and measure brand and performance metrics.
דרישות:
High intellectual curiosity and hunger to learn in ambiguous environment.
Good relationship & communication skills. Ability to communicate, collaborate and work effectively in a team.
Ability to act as a consultative agent to a client, establish meaningful relationships and drive clients to actions.
Ability to travel as needed for client and agency meetings (est. 1x per month on average).
Project management abilities, with experience completing projects with minimal direction with high attention to detail.
You are able to prioritize your work, focus on impact and take initiatives.
Ability to manage complex work streams while maintaining strict attention to details.
Demonstrated analytical thinking & data analysis that resulted in delivering actionable insights/recommendations.
Advanced Excel skills, experience with analyzing datasets and delivering actionable insights.
Proven record of using data to solve problems: knowledge in SQL is a great advantage.
Effective and creative problem solving and decision making skills.
Hebrew speaker - mandatory.
PREFERRED QUALIFICATIONS:
BA/BS degree - would be an advantage but not mandatory.
Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends (Direct Response marketing, funnel management, retention, data and technology solutions, ad-tech, partnerships, CRM) - would be an advantage but not mandatory.
Knowledge and previous experience in Fintech (Financial Technologies) and/or Online trading - would be an advantage but not mandatory.
Experienced working directly with marketing, media and/or consulting companies having demonstrated leadership experience - would be an advantage but not mandatory.
Experience working effectively with cross functional teams and all levels of management - would be an advan המשרה מיועדת לנשים וגברים כאחד.
 
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5447781
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נאספה מאתר אינטרנט
29/07/2019
Location: Tel Aviv-Yafo
Job Type: Full Time
Required a Client Solutions Manager.
The Client Solutions Manager partners with our most strategic clients to make sure they are successful with the company.
This is an outstanding opportunity to be at the center of some of company's most important commercial relationships in the Israeli tech scene.
The Client Solutions Manager is a strategic solution-driver who puts our partners at the core of everything they do.
This role is responsible for building strategic partnerships, driving growth, creating scaled ROI-positive marketing strategies, and driving satisfaction in innovative ways.
This is done through the combination of strong marketing and media understanding and leveraging data-driven insights for our customers.
You should have a deep passion for startups, tech, marketing, data.
Success in this position requires strong analytical skills, being comfortable working with large data sets to identify performance patterns and translate into solutions.
Additionally required is working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines and aggressive targets. 
The position also entails the ability to create strong partnerships through nurturing relationships and becoming the sought out expert for all things marketing, and by that becoming a strong influence power with our partners.
This role will be located in our Tel-Aviv office.
RESPONSIBILITIES:
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners.
Serve as external product consultant educating clients and agencies on product solutions and driving product adoption.
Use data and insights to guide strategy and implementation of the company solutions.
Media Strategy.
Work and collaborate with diverse group of internal cross-functional teams.
Media & Measurement Strategy and Implementation.
Guide media and creative strategy, planning, and implementation of campaigns to deliver against KPIs.
Outline and oversee measurement strategy, tracking, and results delivery.
Identify optimization opportunities for improving performance.
Project Management and Internal Operations.
Project manage complex work streams.
Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.).
Understand and execute global marketing.
Drive and measure brand and performance metrics.
דרישות:
High intellectual curiosity and hunger to learn in ambiguous environment.
Good relationship & communication skills.
Ability to communicate, collaborate and work effectively in a team.
Ability to act as a consultative agent to a client, establish meaningful relationships and drive clients to actions.
Ability to travel as needed for client and agency meetings (est. 1x per month on average).
Project management abilities, with experience completing projects with minimal direction with high attention to detail.
You are able to prioritize your work, focus on impact and take initiatives.
Ability to manage complex work streams while maintaining strict attention to details.
Demonstrated analytical thinking & data analysis that resulted in delivering actionable insights/recommendations.
Advanced Excel skills, experience with analyzing datasets and delivering actionable insights.
Proven record of using data to solve problems: knowledge in SQL is a great advantage.
Effective and creative problem solving and decision making skills.
Hebrew speaker - mandatory.
PREFERRED QUALIFICATIONS:
BA/BS degree - would be an advantage but not mandatory.
Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends (Direct Response marketing, funnel management, retention, data and technology solutions, ad-tech, partnerships, CRM) - would be an advantage but not mandatory.
Knowledge and previous experience in Fintech (Financial Technologies) and/or Online trading - would be an advantage but not המשרה מיועדת לנשים וגברים כאחד.
 
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5447670
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נאספה מאתר אינטרנט
26/07/2019
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Professional Services Customer Project Manager.
Requirements:
5+ years of experience in professional services, management consulting, customer success, or another client-facing role.
In-depth knowledge and experience with delivering enterprise software application implementations successfully. Proven ability to manage medium or large scale projects.
Executive presence and confidence in communicating with technical, business, and C-level stakeholders.
Ability to create structure in ambiguous situations and design effective processes.
Strong organizational and technical skills that allow for ease when guiding customers through technical processes.
Strong verbal and written communication skills in English (additional key European language a plus).
BA/BS degree or equivalent.
Mon - Fri workweek.
Working knowledge of HMTL, JavaScript and CSS, process flow optimization and organizational change management experience - an advantage.
Team player with the highest level of integrity. This is a core value.
 
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5444953
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נאספה מאתר אינטרנט
25/07/2019
Location: Tel Aviv-Yafo
Looking for an experienced Account Manager to engage, retain and drive our customer renewals and expansion opportunities through our existing and new product offerings.
Forecast your Book of business renewal trend and create de-risk plans for accounts at risk.
Establish a strategic plan with new customers that drives forward and maximizes the customers desired business outcome.
Establish relationships with key customer stakeholders to secure renewal and drive further product adoption.
Work with customers to develop a success plan that outlines how WalkMe will be addressing their critical need both immediately and in the future that includes metrics for success.
Actively update customers regarding how the WalkMe Product roadmap will continue/increase the value to their business.
Monitor customer utilization trends and provide product strategy recommendations for customers to utilize WalkMes capabilities ideally for the desired outcomes.
Executive presence and confidence in communicating with technical, business, and C-level stakeholdersLeverage customer relationships for prospect customers.
Own pricing strategy, negotiation, and closing process of renewals and services packages.
Requirements:
3-5+ years of relevant CS / AM at a SaaS company experience with Fortune 500 companies.
Prior experience with owning renewals as well as expansion targets.
Demonstrates high competency in sales discovery methodologies and strategic value and ROI discussions.
Strong commercial and technical aptitude, can confidently discuss technical aspects alongside commercial negotiations.
Relationship management internally to establish resource needs.
Ability to design pricing strategy and articulate commercial aspects of the agreement.
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
Natural proactive nature who works to curb reactive behaviours and go above and beyond the call of duty but approaches all situations with and empathetic and patient manner.
Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities is preferred.
Highly data-driven with a commitment to process. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.
Native English level is a must.
Team player with the highest level of integrity.
 
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