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As a Client Services Territory Lead, you will help manage Client Services delivery teams of a specific territory, overseeing strategic initiatives, execute on departmental projects, and a team of managers while assisting them and their teams to understand and achieve their goals. Client Services Territory Leaders also function as a territory management focal point coordinating between the different organizations of that territory, and ensuring alignment with other territories in their region.

Responsibilities

Monitor and improve territory performance, efficiency, goal development, talent acquisition and alignment with the regional Client Services strategy
Removing obstacles and empowering their team leaders to be successful
Creating and tracking personal development plans for their management teams and monitoring development of their teams
Delegate and drive objectives and key results through their territory
Balance the asks of their teams with the business focus and needs
Support escalations and customer relationships where it may benefit the team leaders within the territory
Align with territory sales leaders on sales support motions and serve as an escalation point for challenges, ensuring consistency and alignment across their teams for sales engineering and post-sales activities
Align with marketing teams for event coverage within their territory, technical content publications and customer success stories
Encourage open communication between teams, regions and global company knowledge sharing
Monitoring customer feedback over different channels (CSAT, NPS, SAM, AM, Sales) and ensure their management team is managing continuous improvement and following up with negative customer feedback
Monitoring their teams technical playgrounds, internal projects, team engagement and hiring / compensation.

We are looking for a Technical Account Manager (TLV).
RESPONSIBILITIES:
Common TAM tasks include:
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Build and maintain strong professional relationships with decision makers
Own the technical relationship with customers from onboarding through renewal
Perform technical presentations and demos for customers and partners
Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
Serve as a product and app sec subject matter expert to support customers
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, escalations, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Adapt to complex, changing business environments to deliver valuable solutions to enterprise customers.
Some travel expected

We are looking for an experienced Account Executive to join our team of expert sellers that is deeply committed to building meaningful relationships with customers, focusing on their value and thinking strategically about bringing deals to close.
Responsibilities :
Develop and execute a comprehensive sales strategy to achieve revenue targets and expand market share
Understand customer needs, challenges, and objectives to effectively position our solution
Work closely with technical teams to ensure seamless integration and implementation for clients
Manage the sales pipeline, including lead generation, qualification, and progression through the sales cycle
Lead contract negotiations and navigate through the sales process to closure.

The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.

Responsibilities:

Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

We are seeking a dynamic and motivated Account Manager to join our team and drive growth in the EMEA (Europe, Middle East, and Africa) & APAC (Asia-Pacific) regions.
As our Account Manager, you will be responsible for nurturing and retaining existing client relationships, identifying and closing new growth opportunities, and ensuring customer success. This role requires a proactive approach to client engagement, a deep understanding of cloud-based solutions, and a passion for helping customers achieve their goals as well as a sales mentality
Key Responsibilities:
Develop and maintain strong relationships with key stakeholders within client organizations.
Understand clients' business objectives and challenges to effectively position our solutions.
Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts.
Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization.
Monitor client usage and performance metrics to identify areas for improvement and optimization.
Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.

A global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with is basically guaranteed.
Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMOs, CRM Leads, project managers, and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
Own overall client relationships, enabling them to unlock value from their partnership with Optimove
Establish a trusted and strategic relationship with each assigned client
Be a strategic connector, ensuring the right resources from Optimove and engage with key stakeholders
Be the customers advocate internally by communicating requests and issues across departments
Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
Communicate major product updates and releases ensuring clients enact changes

We are looking for a Enterprise Account Executive.
What youll do:
Become an expert in our platform and products offering
Identify customer needs through strategic dialogues with large enterprise targets and stakeholders
Own the full sales cycle from building relationships to negotiation and contracting
Work cross-functionally with multiple functions during the sales cycle (eg. product, finance, marketing) to move deals forward and ensure customer success
Able to effectively manage your time and competing priorities
Manage daily Salesforce.com task list with cold calling and emailing
Make our customers successful!
Be an individual contributor
US working hours

Required ACCOUNT EXECUTIVE, MID MARKET - ISRAEL
Tel Aviv
RESPONSIBILITIES
Manage prospects from lead to close across the Israel region.
Provide an exceptional customer experience.
Provide timely and accurate forecasts while managing a pipeline.
Represent the voice of the customer to cross-functional partners in efforts to drive continuous improvement.
Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
Cultivate lasting relationships with customers.
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company size.
Exceed Quota.