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Required NOC OPERATION LEAD
Join our R&D as a NOC Team Lead, where you'll drive the enhancement of work processes, tools, and KPI management to make sure our team is maximizing its potential.
The team monitors our production environments, applications, and deployment pipelines. Our responsibilities include, among other things, managing incidents from identification through resolution to RCA and acting as the primary point of contact for cost anomaly detections.
Responsibilities:
Lead the establishment, implementation, and tracking of team KPIs and SLOs.
Collaborate with R&D functions to establish and maintain a robust system and practices
Elevate and expand the teams scope and methods, including playbooks & protocols, end-to-end monitoring, anomaly detection, and incident management, to ensure alerts and incidents are handled quickly and professionally.
Revise and implement processes and practices for measuring and managing the teams effectiveness, quality, efficiency, and reliability.
Spearhead knowledge management, ensuring up-to-date materials in line with team standards.

As a technical project manager on our team, you will have the opportunity to take part in developing a cutting edge application that has a real impact on hundreds of thousands of customers' lives.

You Will:
You will be responsible for planning, leading, organizing, and motivating agile project teams developing customer facing products. Defining and implementing R&D KPIs and metrics to support team's productivity and velocity improvement to assure all plans are delivered on time with high quality.
Focus on managing projects using Agile methodologies. Embrace Agile values and principles, emphasizing iterative delivery, flexibility, and collaboration.
Implementing and managing the release process from development to testing and then finally to the production environments.
Proactively work to improve KPIs by analyzing workflows and collecting metrics that can help quantify engineering productivity and velocity.
Work closely with Product Managers, Developers, BA/BI and QA to consolidate all features and improvements that are being released and keep an up-to-date roadmap representation of past, current, and future releases.
Manage risks and resolve issues that affect release scope, schedule, and quality.
Set project schedules and milestones, monitor progress and work cross-functionally to ensure on-time completion of development milestones,
Adjust project scopes and timelines in a fast-paced and dynamic environment
Enable collaboration and communication within the teams. Foster a self-organizing team environment, encourage cross-functional collaboration, and empower the teams to make decisions and solve problems collectively.

We are seeking an experienced and driven Data Operations Manager to lead the development and execution of our data infrastructure and BI products. The Data Operations Manager is a key role within our organization, responsible for orchestrating the successful planning, execution, and delivery of complex data-driven projects. This role demands a blend of technical expertise, strategic vision, and leadership to manage projects that leverage data to drive innovation and efficiency across various operational domains. The Data Operations Manager will work closely with cross-functional teams, including data science, BI, engineering and business, to ensure projects are aligned with organizational goals and deliver tangible value.

This role is pivotal in driving the short and long-term vision of our data capabilities, ensuring that our projects not only meet but exceed operational excellence and innovation benchmarks

What Youll Do:
Lead the development and execution of the data project lifecycle, from conception through deployment, including initiation, planning, execution, monitoring, and closure.
Drive the development of the organization's data infrastructure and BI products, ensuring they support both short-term and long-term business goals.
Manage sprints, planning sessions, and retrospectives, and ensuring data members are effectively engaged.
Engage with departments across the company to gather requirements and seamlessly integrate data initiatives.
Actively manage multiple data projects of varying sizes and complexities, transforming business needs and ideas into operational systems and tools.
Establish and maintain project schedules, and resource plans, ensuring projects are delivered on time.
Develop and maintain comprehensive project documentation, and communicate project objectives, progress, and outcomes to all stakeholders, ensuring alignment and addressing any concerns.

We are seeking an experienced and driven Professional Services (PS) Team Lead for our growing customer success team. In this pivotal role, you'll lead and develop a team of professionals, manage client onboarding, oversee project delivery, and ensure high service quality. Your expertise will be crucial in building client relationships and steering service enhancements based on feedback and industry trends.
This position offers a dynamic and rewarding opportunity to impact our services and drive excellence.
Responsibilities:
Lead our PS team, which includes the following responsibilities: onboarding processes for new client account implementations, training, CS ops, and ongoing technical support
Manage a team of professionals, ensuring high performance and effective service delivery. This includes mentoring, coaching, and developing team members
Oversee multiple projects, prioritize, and ensure they are delivered on time and to the client's specifications. This involves planning, resource allocation, and risk management
Establish robust foundations for strong client relationships through a comprehensive understanding of their unique needs, an efficient and streamlined onboarding process, and a consistent commitment to professionalism in all service delivery
Contribute to the development of new services and the improvement of existing services, both internally and externally, based on client feedback and market trends
Ensure the quality of services delivered by the team meets both internal standards and client expectations
Use data to inform decisions and strategies for improving onboarding processes and customer service standards
Collaborate closely with cross-functional teams, including Customer Success, Sales, and Product, to ensure efficient and top-of-the-line customer service processes
Act as a key point of contact for resolving complex issues and challenges faced by the team or clients.

The Director, Business Systems serves as a key partner to senior leaders across the business, defining requirements, leading systems selection, program management of implementations, ensuring change is adopted and creating an efficient and effective systems landscape.
In this role, you will be responsible for:
Working with the Chief of Staff and the leadership team to create and deliver a pragmatic business applications roadmap that supports key business objectives
Partnering with business leaders to conduct research and analysis to develop insights that define business problems
Surface technology options to solve business problems, including experimenting with emerging technologies
Develop compelling business cases for the adoption of new business applications, outlining their potential impact, benefits, and alignment with our business needs
Creating and implementing measures, controls and procedures that instill best practice across application deployment, ensuring solutions are delivered on time, on budget and to a high quality
Working effectively with Procurement and external vendors, ensuring the appropriate measures and controls are in place to drive optimum performance in the delivery of all applications
Developing, tracking and owning implementation of cross-functional programs, including: managing schedules and work plans, preparing and presenting status updates, tracking KPIs and progress, highlighting bottlenecks and delivering interventions

We are looking for a Help Desk Team Leader to join and lead our fast-growing regional IT Services team.
Reporting to our IT Services Manager. you will be responsible for overseeing and optimizing the performance of our IT team within the region. This role requires a proactive approach to managing team workflows, resolving critical issues, and ensuring a high level of service delivery.
Responsibilities:
Coordinating daily ticket assignments and task delegation among team members, considering urgency, complexity, and skill levels for optimal resolution
Conducting regular management routines, including updates, training, and performance evaluations to align the team with workflows and procedures
Managing the creation and validation of the knowledge base, local procedures, and workflows specific to the region, ensuring accurate documentation and adherence to guidelines
Streamlining the onboarding and termination processes, overseeing equipment inventory and procurement, and maintaining updated information across regional sites
Acting as the primary point of contact and escalation for business-related issues, ensuring swift resolutions and providing constant feedback on progress.

We are NeoGames (Nasdaq: NGMS), a global leader of iLottery solutions and services to national and state-regulated lotteries. We are part of the NeoGames Group, an iGaming powerhouse with 1100 employees spread across 8 countries. At NeoGames, we pride ourselves on our “People first” culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations. The NOC/SOC Shift Leader plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.

Responsibilities:
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures. Monitor and manage shift operations to ensure efficiency and productivity. Collaborate with other shift leaders and management to maintain seamless 24/7 operations. Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).? Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.? Incident management Detection, Analysis, Notification, Reaction until resolution, Documentation Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team. Ensuring that NOC tools and technologies are properly maintained and updated.